System issues after major XIA crash

[jwnyc]

Hi. I've been running Linux Mint XIA for about a month with no problems. I had a major crash last week - a total black screen meltdown - and was finally able to get the system back up and running after help from the mint forum. Since the crash, there are emerging issues: the computer no longer can open any USB devices, and Bluetooth connectivity is really spotty. It won't recognize my JBL Bluetooth speaker, but it will recognize my iPhone, for example. This was not a problem a week ago, so it is definitely connected to the crash.

I was thinking of doing a full reinstall of the XIA OS, but I wanted to back up my data first - but the computer will not recognize the WD MyPassport drive. I don't store anything on the cloud at all. I have no idea how I can do a full install without downloading the os onto a usb drive.

Can anyone advise? Or am I now the proud owner of a brick? HELP

 

[KGIII]

I was thinking of doing a full reinstall of the XIA OS, but I wanted to back up my data first - but the computer will not recognize the WD MyPassport drive.

If you boot to the live USB (the one you used to install) and then 'try' the OS (not installing at this time), can you open the external WD drive at that point?

There are some versions of WD MyPassport drives that people have issues with on Linux. I've recently learned that it is only some of them, as a couple of people here have versions that work fine. So, hopefully, that won't be an issue here.

 

[Condobloke]

describe what you were doing prior to that crash.

Any updates just installed

Any apps just installed.....either from software manager or a website

Do you have Timeshift set up...or a full backup

Any changes made to kernel

etc

etc

 

[jwnyc]

I installed the AppImage for Audacity. Opened it to check if it ran (it did). Then removed the old Audacity (which did not remove by the way). Shut down, went about my day, and when I came home the computer would not open at all. Black screen.

I have Timeshift set up - there are 5 files - all Xia after the crash - and one from 3/25 (Una). I also backed up my data on the WD Drive before I installed Xia.

No changes to Kernel that I know of.

I updated to Xia direct from the Linux site, without a USB drive. It was not a re-install, but an upgrade.

The WD Passport has been running perfectly. No problems till I plugged it in today and the computer couldn't recognize it. Or any other USB drive.

 

[Condobloke]

Then removed the old Audacity (which did not remove by the way)

You attempted removal via the software manager ?....or different way ?

I have Timeshift set up - there are 5 files - all Xia after the crash ....?after?.......none from when it first installed/upgraded from una ?

do you have access to another pc where you could try plugging in the WD ?
Also, @KGIII's instruction above is very much worth a try...post #2

Any chance there was a power failure in the time after you tried uninstalling audacity and switching back on , later ?

What pc is this on?...if a laptop, is it plugged into power....charging ok ?....any signs of drama from it prior to this ?

Sorry for the 50000 questions....it is more than unusual for xia to crash.....

Try to establish if the WD is still ok first at least then you have a backup to use

 

[jwnyc]

Also - if it's of any help - here is the Terminal command history from the XIA update forward. (There was a random Spotify file that blocked the last update install for Xia which I was finally able to remove which permitted the final upgrade install):

96 gpg --verify sha256sum.txt.gpg sha256sum.txt
97 mint-iso-verify yourfile.iso
98 sudo mintupgrade
99 sudo apt update
100 sudo mintupgrade
101 sudo apt update
102 sudo mintupgrade
103 sudo apt update
104 sudo apt-secure
105 rm -R ~/.config/spotify
106 rm -R~/.config/spotify
107 apt update
108 sudo apt update
109 sudo apt-key
110 sudo apt-get remove --purge spotify-client
111 sudo apt update
112 # deb http://repository.spotify.com stable non-free
113 sudo apt update
114 sudo apt-get remove spotify-client
115 sudo apt get-autoremove
116 sudo apt autoremove
117 sudo apt-get purge ^spotify
118 sudo apt update
119 sudo apt-get remove spotify-client
120 add-apt-repository --remove<spotify>
121 add-apt-repository --remove <spotify>
122 add-apt-repository --remove spotify
123 sudo ppa-purge ppa:repository_spotify/ppa
124 apt-add-repository --list
125 add-apt-repository --list
126 add-apt-repository
127 sudo add-apt-repository --list
128 apt-add-repositoru --list
129 sudo apt install <spotify>
130 apt-add-repository
131 sudo apt-add-repository --remove deb http://spotify.com stable InRelease
132 sudo apt update
133 apt-add-repository --remove deb http://repository.spotify.com stable InRelease
134 sudo apt-add-repository --remove deb http://repository.spotify.com stable InRelease
135 sudo apt update
136 sudo ppa-purge ppa:spotify
137 sudo mintupgrade
138 cat/proc/asound/cards
139 cat /proc/asound/cards
140 alsamixer
141 lspci -nnk | grep -A3 'Audio'
142 sudo apt update
143 hp-check -t
144 sudo apt install hplip
145 cat /etc/issue
146 hp-setup
147 sudo apt update
148 sudo apt upgrade
149 apt-cache search hplip
150 sudo apt install hplip hplip-gui
151 hp-setup
152 sudo apt install fuse libfuse2
153 sudo apt autoremove
154 mkdir ~/Applications
155 ls -la ~/Applications
156 sudo apt-get update
157 sudo apt-get install nemo
158 sudo apt-get install cinnamon
159 bluetoothctl agent on
160 apt update
161 sudo mintupgrade
162 history

 

[jwnyc]

Yes, I attempted removal via the Software Manager. After several tries it didn't show up in the list, but the Icon/Shortcut was still on the desktop. I deleted it.

There was a storm here that night - but if the power had gone off I would have had to reset the clocks on my stove etc - so that wasn't the case. It was actually my first thought when I got home.

It's on a Penguin, specifically built for Linux. It's always plugged into power, on a power strip. It doesn't move EVER. No drama from it at all.

I have a MacMini and just opened the WD on it no issues at all.

 

[jwnyc]

I can't try an install from the USB because there's no usb - I did it directly from the Linux website. Updated not clean reinstall.

 

[Condobloke]

Yes, I attempted removal via the Software Manager. After several tries it didn't show up in the list, but the Icon/Shortcut was still on the desktop. I deleted it.

That would mean to me that it is gone....the icon being left behind does happen.....not a biggie

The biggest question in mind is this : ....please correct me if I have this in the wrong order etc...

You started with linux Mint 20.3 (una)

You have upgraded to Linux Mint 22.1 (xia)

No fresh install anywhere in the middle of that leap from 20.3 to 22.1 ?

 

[jwnyc]

That's completely correct. I was running Una. In order to upgrade through the Linux site I had to upgrade to each subsequent version until I got to Xia. I did it in one sitting. No fresh install until that sequence from Una to Xia.

 

[jwnyc]

Here's the System Info:
System:
Kernel: 6.8.0-60-generic arch: x86_64 bits: 64 compiler: gcc v: 13.3.0 clocksource: tsc
Desktop: Cinnamon v: 6.4.8 tk: GTK v: 3.24.41 wm: Muffin v: 6.4.1 vt: 7 dm: LightDM v: 1.30.0
Distro: Linux Mint 22.1 Xia base: Ubuntu 24.04 noble
Machine:
Type: Laptop Mobo: INTEL model: SKYBAY serial: <superuser required> uuid: <superuser required>
UEFI-[Legacy]: American Megatrends v: 5.12 date: 11/13/2016
Battery:
Device-1: hidpp_battery_0 model: Logitech Wireless Keyboard serial: <filter>
charge: 55% (should be ignored) rechargeable: yes status: discharging
CPU:
Info: dual core model: Intel Core i3-7100U bits: 64 type: MT MCP smt: enabled
arch: Amber/Kaby Lake note: check rev: 9 cache: L1: 128 KiB L2: 512 KiB L3: 3 MiB
Speed (MHz): avg: 800 min/max: 400/2400 cores: 1: 800 2: 800 3: 800 4: 800 bogomips: 19200
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
Device-1: Intel HD Graphics 620 driver: i915 v: kernel arch: Gen-9.5 ports: active: HDMI-A-1
empty: DP-1 bus-ID: 00:02.0 chip-ID: 8086:5916 class-ID: 0300
Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6 driver: X: loaded: modesetting
unloaded: fbdev,vesa dri: iris gpu: i915 display-ID: :0 screens: 1
Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.00x11.22") s-diag: 582mm (22.93")
Monitor-1: HDMI-A-1 mapped: HDMI-1 model: Dell S2721HS serial: <filter> res: 1920x1080 hz: 60
dpi: 82 size: 598x336mm (23.54x13.23") diag: 686mm (27") modes: max: 1920x1080 min: 720x400
API: EGL v: 1.5 hw: drv: intel iris platforms: device: 0 drv: iris device: 1 drv: swrast gbm:
drv: iris surfaceless: drv: iris x11: drv: iris inactive: wayland
API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 24.2.8-1ubuntu1~24.04.1 glx-v: 1.4
direct-render: yes renderer: Mesa Intel HD Graphics 620 (KBL GT2) device-ID: 8086:5916
Audio:
Device-1: Intel Sunrise Point-LP HD Audio driver: snd_hda_intel v: kernel bus-ID: 00:1f.3
chip-ID: 8086:9d71 class-ID: 0403
API: ALSA v: k6.8.0-60-generic status: kernel-api
Server-1: PipeWire v: 1.0.5 status: active with: 1: pipewire-pulse status: active
2: wireplumber status: active 3: pipewire-alsa type: plugin
Network:
Device-1: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet driver: r8169 v: kernel
pcie: speed: 2.5 GT/s lanes: 1 port: e000 bus-ID: 01:00.0 chip-ID: 10ec:8168 class-ID: 0200
IF: enp1s0 state: down mac: <filter>
Device-2: Qualcomm Atheros AR928X Wireless Network Adapter vendor: Fujitsu driver: ath9k
v: kernel pcie: speed: 2.5 GT/s lanes: 1 bus-ID: 02:00.0 chip-ID: 168c:002a class-ID: 0280
IF: wlp2s0 state: up mac: <filter>
Bluetooth:
Device-1: Cambridge Silicon Radio Bluetooth Dongle (HCI mode) driver: btusb v: 0.8 type: USB
rev: 2.0 speed: 12 Mb/s lanes: 1 bus-ID: 1-2:3 chip-ID: 0a12:0001 class-ID: e001
Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter> bt-v: 4.0 lmp-v: 6 sub-v: 22bb
hci-v: 6 rev: 22bb class-ID: 6c010c
Drives:
Local Storage: total: 931.51 GiB used: 582.92 GiB (62.6%)
ID-1: /dev/sda vendor: Samsung model: SSD 850 EVO mSATA 1TB size: 931.51 GiB speed: 6.0 Gb/s
tech: SSD serial: <filter> fw-rev: 1B6Q scheme: MBR
Partition:
ID-1: / size: 915.82 GiB used: 582.92 GiB (63.7%) fs: ext4 dev: /dev/sda1
Swap:
ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile
USB:
Hub-1: 1-0:1 info: hi-speed hub with single TT ports: 12 rev: 2.0 speed: 480 Mb/s lanes: 1
chip-ID: 1d6b:0002 class-ID: 0900
Device-1: 1-1:2 info: Logitech Unifying Receiver type: keyboard,mouse
driver: logitech-djreceiver,usbhid interfaces: 2 rev: 2.0 speed: 12 Mb/s lanes: 1 power: 98mA
chip-ID: 046d:c534 class-ID: 0301
Device-2: 1-2:3 info: Cambridge Silicon Radio Bluetooth Dongle (HCI mode) type: bluetooth
driver: btusb interfaces: 2 rev: 2.0 speed: 12 Mb/s lanes: 1 power: 100mA chip-ID: 0a12:0001
class-ID: e001
Hub-2: 1-3:4 info: Realtek RTS5411 Hub ports: 4 rev: 2.1 speed: 480 Mb/s lanes: 1
chip-ID: 0bda:5411 class-ID: 0900
Device-1: 1-5:5 info: Genesys Logic GL827L SD/MMC/MS Flash Card Reader type: mass storage
driver: usb-storage interfaces: 1 rev: 2.0 speed: 480 Mb/s lanes: 1 power: 500mA
chip-ID: 05e3:0723 class-ID: 0806
Hub-3: 2-0:1 info: super-speed hub ports: 6 rev: 3.0 speed: 5 Gb/s lanes: 1 chip-ID: 1d6b:0003
class-ID: 0900
Hub-4: 2-3:2 info: Realtek Hub ports: 4 rev: 3.2 speed: 5 Gb/s lanes: 1 chip-ID: 0bda:0411
class-ID: 0900
Sensors:
System Temperatures: cpu: 38.0 C pch: 34.0 C mobo: N/A
Fan Speeds (rpm): N/A
Repos:
Packages: pm: dpkg pkgs: 3115
No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/lucioc-sayonara-focal.list
1: deb http: //ppa.launchpad.net/lucioc/sayonara/ubuntu noble main
2: deb-src http: //ppa.launchpad.net/lucioc/sayonara/ubuntu focal main
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http: //packages.linuxmint.com xia main upstream import backport
2: deb http: //archive.ubuntu.com/ubuntu noble main restricted universe multiverse
3: deb http: //archive.ubuntu.com/ubuntu noble-updates main restricted universe multiverse
4: deb http: //archive.ubuntu.com/ubuntu noble-backports main restricted universe multiverse
5: deb http: //security.ubuntu.com/ubuntu/ noble-security main restricted universe multiverse
Info:
Memory: total: 16 GiB available: 15.53 GiB used: 4.4 GiB (28.4%)
Processes: 270 Power: uptime: 7h 16m states: freeze,mem,disk suspend: deep wakeups: 0
hibernate: platform Init: systemd v: 255 target: graphical (5) default: graphical
Compilers: gcc: 13.3.0 alt: 9/11/12 Client: Cinnamon v: 6.4.8 inxi: 3.3.34

 

[Condobloke]

All I can say, is WOW

That is quite the accomplishment.

 

[jwnyc]

That's completely correct. I was running Una. In order to upgrade through the Linux site I had to upgrade to each subsequent version until I got to Xia. I did it in one sitting. No fresh install until that sequence from Una to Xia.

 

[jwnyc]

All I can say, is WOW

That is quite the accomplishment.

 

[jwnyc]

Ha! To be clear: no INSTALL ever. Just the sequence of upgrades. When I got the message that Una wouldn't be supported much longer, you'd better believe I got with the program and updated!

 

[Condobloke]

To summarise:
Your only real option at this point in time is to download LM22.1 (xia) .... get a usb stick (8gb) .....use balena etcher to 'attach' that downloaded .sio file to the usb stick....and then boot the pc to that usb stick.

(fyi.....when the pc boots to the usb stick, it is NOT using the SSD/.m2.....it uses the 16gb of RAM to run in.)

Once it is booted, you can plug the WD in and see if it recognised.

If you go ahead to do this, is the vaio laptop usable, and does it run linux or windows ?

 

[KGIII]

I updated to Xia direct from the Linux site, without a USB drive. It was not a re-install, but an upgrade.

You can use your older USB drive for this. You don't need it to be the current version. Any Linux USB that has a live environment would work just fine. Just boot, choose the USB option, press try, let the desktop load, and see if you can access your drive that way.

 

[Condobloke]

Just as a matter of interest....did you receive any error messages ?

 

[jwnyc]

I think there's a little confusion here, my bad. I can't edit the footnote on my profile - the Vaio and the Origin computer are both long gone. I'm only running on a Penguin computer that is specifically a Linux Machine.

The reason I couldn't do a fresh install to get to XIA was that I couldn't get to the boot sequence on startup, no matter how fast or repeatedly I hit ESC. So I took the path of least resistance and updated through the Linux site. It took over a half hour of hitting ESC to get to it when I tried the crash fix. It's not set for fast start up - but it just plows right in there.

Since I have a Timestamp back to Uma - could I restore that, and see if that solves the problem, since everything was working then? The USB boot is a really tricky thing to access on this system. Then I'd just grit my teeth and do the upgrade sequence again.

 

[jwnyc]

Just as a matter of interest....did you receive any error messages ?

Error messages when?