Hmmmm. Those command had at least come up with some output.
If I were you i'd contact HP support to see what's going on. How old is said laptop? Could you post the output of
System:
Kernel: 6.17.0-23-generic arch: x86_64 bits: 64 compiler: gcc v: 13.3.0
Desktop: Cinnamon v: 6.6.7 Distro: Linux Mint 22.3 Zena
base: Ubuntu 24.04 noble
Machine:
Type: Laptop System: Alienware product: Alienware 16X Aurora AC16251 v: N/A
serial: <superuser required>
Mobo: Alienware model: 0T65JV v: A00 serial: <superuser required>
UEFI: Alienware v: 2.2.1 date: 03/24/2026
Battery:
ID-1: BAT0 charge: 62.9 Wh (66.3%) condition: 94.9/94.8 Wh (100.1%)
volts: 11.9 min: 11.7 model: SMP DELL W1M2J5AP status: discharging
CPU:
Info: 24-core model: Intel Core Ultra 9 275HX bits: 64 type: MCP
arch: Arrow Lake rev: 2 cache: L1: 2.4 MiB L2: 40 MiB L3: 36 MiB
Speed (MHz): avg: 1537 high: 2202 min/max: 800/5300:5400:4700 cores:
1: 2199 2: 2202 3: 2200 4: 800 5: 1913 6: 1840 7: 2201 8: 2202 9: 1901
10: 800 11: 1900 12: 1795 13: 1899 14: 800 15: 1804 16: 800 17: 800
18: 1887 19: 800 20: 1887 21: 800 22: 800 23: 800 24: 1866
bogomips: 147456
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
Device-1: Intel Arrow Lake-U [Intel Graphics] vendor: Dell driver: i915
v: kernel arch: Gen-15 bus-ID: 00:02.0
Device-2: NVIDIA vendor: Dell driver: nvidia v: 595.58.03 bus-ID: 01:00.0
Device-3: Microdia Integrated_Webcam_FHD driver: uvcvideo type: USB
bus-ID: 3-6:4
Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6 driver: X:
loaded: modesetting,nvidia unloaded: fbdev,nouveau,vesa dri: iris gpu: i915
resolution: 4096x2560~240Hz
API: EGL v: 1.5 drivers: iris,nvidia,swrast platforms:
active: gbm,x11,surfaceless,device inactive: wayland,device-1
API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: nvidia mesa v: 595.58.03
glx-v: 1.4 direct-render: yes renderer: NVIDIA GeForce RTX 5060 Laptop
GPU/PCIe/SSE2
API: Vulkan v: 1.3.275 drivers: N/A surfaces: xcb,xlib devices: 3
Audio:
Device-1: NVIDIA driver: snd_hda_intel v: kernel bus-ID: 01:00.1
Device-2: Intel vendor: Dell driver: snd_hda_intel v: kernel
bus-ID: 80:1f.3
Device-3: Razer USA BlackShark V3 Pro USB
driver: hid-generic,snd-usb-audio,usbhid type: USB bus-ID: 3-4:3
API: ALSA v: k6.17.0-23-generic status: kernel-api
Server-1: PipeWire v: 1.0.5 status: active
Network:
Device-1: MEDIATEK vendor: Foxconn driver: N/A port: N/A bus-ID: 81:00.0
Device-2: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet
vendor: Dell RTL8111/8168/8411 driver: r8169 v: kernel port: 3000
bus-ID: 82:00.0
IF: enp130s0 state: down mac: <filter>
Device-3: TP-Link Archer T4U ver.3 driver: rtw88_8822bu type: USB
bus-ID: 4-2:2
IF: wlx98482788e8cf state: up mac: <filter>
Drives:
Local Storage: total: 953.87 GiB used: 109.3 GiB (11.5%)
ID-1: /dev/nvme0n1 vendor: SK Hynix model: PVC10 1024GB size: 953.87 GiB
temp: 42.9 C
Partition:
ID-1: / size: 937.33 GiB used: 109.29 GiB (11.7%) fs: ext4
dev: /dev/nvme0n1p2
ID-2: /boot/efi size: 511 MiB used: 6.2 MiB (1.2%) fs: vfat
dev: /dev/nvme0n1p1
Swap:
ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) file: /swapfile
Sensors:
System Temperatures: cpu: 58.0 C mobo: N/A gpu: nvidia temp: 54 C
Fan Speeds (rpm): N/A
Info:
Memory: total: 32 GiB note: est. available: 30.8 GiB used: 5.49 GiB (17.8%)
Processes: 474 Uptime: 9m Init: systemd target: graphical (5)
Packages: 2317 Compilers: gcc: 13.3.0 Shell: Bash v: 5.2.21 inxi: 3.3.34