Unsolved-No sound from new Mint installation

I have already discovered that. Sadly it only offers the choice of Solved or Tutorials. None listed for Unsolved.
 


The desktop monitor is an Asus VG249Q5R. The PC is home built. Motherboard- Asus P8Z77-V, processor is Intel Core i5-3570, 16gb Crucial memory.
I found the manual for your Asus monitor here:

The mobo manual (April 2012) is a good thing to have on hand for various practices. Your pc is approx: a 14 year old build.

Looking for the sound card that Asus placed on the mobo proved it's a Realtec ALC892.
Alsa by default should have the snd-hda-intel driver out of the box.
Ensure that the correct output is selected.

Did you try running alsamixer like @Condobloke suggested?

What kernel is your Mint running?
Code:
uname -r

MX Linux was the only thing I could get to run on my 13 year old Sony laptop.
Just an idea.
 
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"Alsa by default should have the snd-hda-intel driver out of the box.
Ensure that the correct output is selected."

Where do I look to see what output is selected?

"Did you try running alsamixer like @Condobloke suggested?"
Yes, see post #8.

"What kernel is your Mint running?"
Cinnamon? or is it something else?

I do appreciate your help but this is like learning Cantonese to me, and half the time I don't understand the jargon. Sorry.
 
I put inxi -Axxx in the terminal and got a list of I.D. about the computer and Linux stuff. I don't know how to get a screenshot to post here.
And in post #24 you asked:
"Alsa by default should have the snd-hda-intel driver out of the box.
Ensure that the correct output is selected."

Where do I look to see what output is selected?

If you have a look at the output of that inxi command which you mentioned in post #8, then it will show the driver. Here is an example of the output from a computer here running that inxi command:
Code:
Audio:
  Device-1: Intel Raptor Lake High Definition Audio vendor: ASRock
    driver: snd_hda_intel v: kernel bus-ID: 00:1f.3 chip-ID: 8086:7a50
    class-ID: 0403
  Device-2: NVIDIA GK208 HDMI/DP Audio vendor: Micro-Star MSI
    driver: snd_hda_intel v: kernel pcie: speed: 5 GT/s lanes: 8 bus-ID: 01:00.1
    chip-ID: 10de:0e0f class-ID: 0403
  API: ALSA v: k6.19.8+deb14-amd64 status: kernel-api
  Server-1: PipeWire v: 1.6.2 status: active with: 1: pipewire-pulse
    status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
The output shows that the driver is: snd_hda_intel. In the above case, it's for two audio devices, both using the same driver.

Another way to check the driver is to run the following command in a terminal and note the output:
Code:
[~]$ lspci -nnk | grep -i -A3 aud
00:1f.3 Audio device [0403]: Intel Corporation Raptor Lake High Definition Audio Controller [8086:7a50] (rev 11)
    Subsystem: ASRock Incorporation Device [1849:1897]
    Kernel driver in use: snd_hda_intel
    Kernel modules: snd_soc_avs, snd_sof_pci_intel_tgl, snd_hda_intel
--
01:00.1 Audio device [0403]: NVIDIA Corporation GK208 HDMI/DP Audio Controller [10de:0e0f] (rev a1)
    Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:8c93]
    Kernel driver in use: snd_hda_intel
    Kernel modules: snd_hda_intel

The output shows the same snd_hda_intel driver.

Linux can seem strange and different, jargonised and obscure, but like a lot of things, it's just a matter of learning. It may take some time and patience, but the eventual outcome is well worth it if one wants a computer system that they can freely configure to their own preferences to much deeper levels than proprietary systems.
 
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I wish I could help but I've never had sound problems.
I have a very old set of speakers from back in the dark days of you know what and they work.

Nothing fancy just the basic setup...
1775084675664.png

Did you run the sound test ?
 
Yes Bob. Whenever your screenshot has been available I have run the sound test. While chasing all the solutions suggested here, and after installing or finding all the various monitors & software I get the same result. Either no sound at all or sound only coming from the ropey speakers in the monitor. I am totally baffled. More than likely I am doing something wrong but its like looking for the proverbial needle in a haystack. Sadly there is nowhere I can go to get professional assistance. In rural France there is very little help for Windows issues since most people only use mobile phones for everything. Linux just draws blank looks.
 
I have Mint Cinnamon 22.1...main SSD... Cinnamon 22.2..spare SSD and Mint mate 22.3 running in Virtualbox...all have sound through the same speakers. My HDMI Monitor doesn't have speakers and is only 2 years old.
Do you have the speakers plugged into the correct port on the Motherboard ? If I unplug my speakers...I have no sound...that's why I ask.

My 14 year old laptop running Mint xfce 22.1 also has sound that's built in to the Laptop.
1775128533488.gif
 
"Alsa by default should have the snd-hda-intel driver out of the box.
Ensure that the correct output is selected."

Where do I look to see what output is selected?

"Did you try running alsamixer like @Condobloke suggested?"
Yes, see post #8.

"What kernel is your Mint running?"
Cinnamon? or is it something else?

I do appreciate your help but this is like learning Cantonese to me, and half the time I don't understand the jargon. Sorry.
I get it.
I'm learning Spanish and it's not been easy. So I understand how Linux is foreign to you.

I went back to post #8 and saw that you said it (alsamixer) shows 2 devices.
What 2 devices are they?

To take a screenshot @Hopeless-case have a look at the picture I've attached. Look for the red cursor in the pic.
It will show up when you type in screenshot in the main menu.
 

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  • Screenshot Menu.png
    Screenshot Menu.png
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Once we know if the sound driver is in use we can then find out if the driver is loading.:)
Other thoughts:

Your desktop like you said is over 10 years old.
The manual I found for you mobo confirms it's was made by Asus in 2012.... so, 13 years old.

Try newer Logitech speakers.

If this were my kettle of fish I would keep Mint installed and try MX Linux or Antix Live on a usb and see if you have sound.

Anyway, I'm pretty sure that the Realtec ALC892 snd card is supported in the kernel.
A quick search indicates that Linux Mint 22.3 Zena is using kernel 6.14.

It's been my experience that if the 'wrong driver' is loading first it will cause the device not to work.

Linux Mint 22.3 moved to Pipewire. Finding out what snd server is running will help.

 
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I have Mint Cinnamon 22.1...main SSD... Cinnamon 22.2..spare SSD and Mint mate 22.3 running in Virtualbox...all have sound through the same speakers. My HDMI Monitor doesn't have speakers and is only 2 years old.
Do you have the speakers plugged into the correct port on the Motherboard ? If I unplug my speakers...I have no sound...that's why I ask.

My 14 year old laptop running Mint xfce 22.1 also has sound that's built in to the Laptop. View attachment 31117
Yes. I have the speakers plugged into the green socket on the motherboard panel. I also tried all the others in the same panel just to be certain.
 
I finally got the screenshot to work.
Screenshot from 2026-04-03 15-33-32.png
Screenshot from 2026-04-03 15-33-32.pngI finally got the screenshot to work. Selecting source #1 works through the monitor speakers. Source #2 and 4 don't work at all. I don't know what this means.
 
Could you, when you have time open your terminal and run this command?

Code:
lspci -nnk | grep -i -A3 aud

Then take a screenshot and post it, please.
This will show our member @osprey if the kernel driver is in use and it's modules.
 
Here it is.
1775295661663.png
 
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Thanks for the screenshot.

Your kernel is using the sound driver for intel.
However, I remember you saying when you ran alsamixer there were 2 devices. That leads me to thinking that there may be more than one driver / module that is loading.

When you can (I know it's a holiday) run the lsmod command and post a screenshot?
Code:
lsmod

The next command that comes to mind is the modinfo <name of driver>.

Once we read through the output from lsmod, we, @osprey, @CaffeineAddict, @Condobloke and myself should be able to figure out why you only have sound coming from your monitor.

Alex :)
 
Hi Guys. Sorry for the slow response but it has been Bedlam here. We had a broadband fibre installation here and as a result we had no comms for the first two days, followed by three more trying to get our 2 desktops and one laptop, one mobile phone, and an internet radio to connect to the new Orange fibre wifi box. Oddly, the radio was the easiest to get working, followed by the Linux pc. They both work via wifi. I can only get the Windows desktop and laptop to work by ethernet cable. So not a happy bunny. Having no sound on the Linux has been a "back burner issue".

Screen shot of lsmod had to be taken in two parts because it is too long. Hope its OK.
Screenshot from 2026-04-19 20-56-01.png
Screenshot from 2026-04-19 21-11-42.png

I'm having difficulty getting the screenshot thing to select. It seems to have a mind of its own. It misses out one letter of the left hand side.
 
Hi Guys. Sorry for the slow response but it has been Bedlam here. We had a broadband fibre installation here and as a result we had no comms for the first two days, followed by three more trying to get our 2 desktops and one laptop, one mobile phone, and an internet radio to connect to the new Orange fibre wifi box. Oddly, the radio was the easiest to get working, followed by the Linux pc. They both work via wifi. I can only get the Windows desktop and laptop to work by ethernet cable. So not a happy bunny. Having no sound on the Linux has been a "back burner issue".

Screen shot of lsmod had to be taken in two parts because it is too long. Hope its OK.
View attachment 31462View attachment 31463
I'm having difficulty getting the screenshot thing to select. It seems to have a mind of its own. It misses out one letter of the left hand side.
Sorry to hear of all the changes and headaches with your ISP and the new setup.

Glad to hear your able to get the WiFi working with your Linux pc.
I haven't ran Windows in about 13 years so I'm sorry I won't be of much help there.

Another alternative to the screenshot issue: you could try installing Shutter. It's a good program for taking screenshot's and all sorts of tasks. Just an idea.

As the early afternoon comes in (still early morning now) I'll read through your modules and look up the commands to find out what modules / drivers are loading.
 
Ok looking through the output of lsmod in the screenshot you posted the driver: snd_hda intel is loading.

To ensure that it is loading you can run this command to see if the module / driver is listed.
Code:
cat /proc/modules

If you don't see the snd_hda intel module listed let me know.

You should have the proc/asound/pcm file for your onboard ASUS chipset for the sound card. Check when you have time and let me know if you have that file.
IF you still don't have sound the last thing that I can think of is to use the modprobe command to find out information on the module / driver it'self.
 
I finally got the screenshot to work.
View attachment 31173View attachment 31173I finally got the screenshot to work. Selecting source #1 works through the monitor speakers. Source #2 and 4 don't work at all. I don't know what this means.
Perhaps change the sound output to the "Line Out" device, which is linked to the green socket on the motherboard. Run a lead from the socket to speakers that are amplified, that is, not just passive speakers, but speakers that have an internal amplifier with a volume control.
 
Does plugging into the green socket on your mobo help?
 


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