Pop_OS! Driver issues

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PennyThief

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Hoping someone can help me, today I installed Pop_OS! 22.04 LTS on my Gateway GWTC116-2 and the install went great but I am having 2 major problems from startup. In the settings it is saying "No wifi adapter found" and my computer won't connect to wifi. The specific wifi module is an RTL8189ES. My touchpad isn't working either, no response from any clicking or movement from it. I tried searching before asking questions that have probably been asked before but I couldn't find an answer or it went over my head. Any help is appreciated.
 


Welcome,
I get fed up with keep saying, Pop is a good OS If it works out of the box, BUT it is not what I call a full Linux release, it is compiled by system 76 to run on their own equipment [which is expensive] If it doesn't work out of the box it can be a pigs rear end to get working on anything else, If you are competent with Linux then..
General instructions how to fix touchpad [but doesn't work with all makes] https://www.maketecheasier.com/fix-touchpad-not-working-linux/
download for https://github.com/openwetek/rtl8189es

If you are new to Linux, try one of the Ubuntu or Debian based popular distributions
 
Ok I installed the driver for the wifi module but still no luck after a reboot. I tried some hacks with the TouchPad but a lot of that stuff is way out of my ballpark. Will probably look into a new distro soon if I can't get it going right in a day or so.
 
I assume your Bmorn Technology laptop is fairly new [gateway don't make computers, it is just a licenced brand owned by Acer and leased to Walmart and produced by Bmorn] is fairly new, then I would suggest you try MX-21-AHS, Ubuntu, Mint, Debian with full codecs, If it it has a decent processor, or Linux lite, Peppermint, Kubuntu if if has a low power processor,
 
I would add one thing to what Brickwizard has already said. Make sure secure boot is turned off in Bios. It will alleviate a lot of problems with wifi.
 
Another option is to change your BIOS from UEFI to Legacy - this will turn off Secure Boot and Fast Boot - it has been my experience that a BIOS on an eMMC machine is rather limited
 
Went into the bios and secure boot and fast boot are disabled but the problems are persisting. I will have a mouse cursor flash for few seconds during startup but no control then it goes away once I hit the pop home screen. Looking from similar bugs the Hantick 5288 TouchPads have been troublemakers for some people. I may have been wrong about the wifi adaptor the only information lsusb gave me was ID 0bda:d723 Realtek Semiconductor Corp. 802.11n WLAN Adapter
 
Can you try
Code: 
sudo modprobe -r i2c_hid && sudo modprobe i2c_hid
and see if your touchpad works it is a temp fix
 
Last edited by a moderator:
Had an error come up during rmmod
rmmod: ERROR: Module i2c_hid is in use by i2c_hid_acpi
Modprobe went through smoothly but no mouse after reboot
 
PennyThief said:
Had an error come up during rmmod
rmmod: ERROR: Module i2c_hid is in use by i2c_hid_acpi
Modprobe went through smoothly but no mouse after reboot
Click to expand...
Code: 
sudo rmmod i2c_hid
Code: 
sudo modprobe i2c_hid
 
So my system is now running LinuxLite5.8 with the same issues. I tried the steps listed above without success. This is a very discouraging introduction to Linux.
 
PennyThief said:
Had an error come up during rmmod
rmmod: ERROR: Module i2c_hid is in use by i2c_hid_acpi
Modprobe went through smoothly but no mouse after reboot
Click to expand...
as your module i2c-hid-acpi is loaded. In this case simply replace these two lines with this :

Code: 
sudo rmmod i2c-hid-acpi
Code: 
sudo modprobe i2c-hid-acpi
 
Ok so the module i2c-hid-acpi is no longer loaded but it is not found in the directory
 

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PennyThief said:
Ok so the module i2c-hid-acpi is no longer loaded but it is not found in the directory
Click to expand...
I think the issue is that the i2c_hid_acpi was loaded in Pop OS and is not loaded in Linux Lite this is most likely kernel related, since Linux Lite is using the 5.4 series and I believe Pop OS 22 is using 5.15 the commands in my post #12 was for Pop OS - since the error was - rmmod: ERROR: Module i2c_hid is in use by i2c_hid_acpi - this is why you got the error on Linux Lite so my post #10 would be the one to use for Linux Lite since it is not loading acpi
 
PennyThief said:
Ok both lines went in no problem. No touchpad before or after reboot.
Click to expand...
after you put in code does the touchpad work - do not reboot - those settings are temporary - just need to check if it starts working - so put in the code and immediately check your touchpad - might be wise to unplug mouse if you have one plugged in

There is a bug report here - https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1884288 for your touchpad apparently this bug has been around for a while with no permanent fix yet as far as I can tell anyway
 
Last edited by a moderator:
Well I can use a USB mouse and the touchscreen works but the wifi driver not being recognized is a complete deal breaker. USB tethering works and the laptop recognized wifi when it ran Windows 10/11.
Lord Boltar said:
after you put in code does the touchpad work - do not reboot - those settings are temporary - just need to check if it starts working - so put in the code and immediately check your touchpad - might be wise to unplug mouse if you have one plugged in

There is a bug report here - https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1884288 for your touchpad apparently this bug has been around for a while with no permanent fix yet as far as I can tell anyway
Click to expand...
 
hi sorry your having so much trouble. one of the problems with the wifi is that it's not listed on any of the linux sites as being supported in linux. If your still on linux lite you can try this. I would install the one for RTL8188eu see if it will work. If it does not your only option may be an external usb wifi dongle. But try this first.
 
I would be inclined to try MX21-AHS , it won't be the fastest with the Celeron processor, just make sure if you install it to include to install updates as you load the system
 
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