Why is my connection to the linux mint servers being blocked?

[tm2383]

From a reply to a previous post, the Mint website is working, but I can't access it. While trying to install a kde desktop, I am also getting an error displayed in the terminal saying that a connection to the linux mint servers can't be established. What could be going wrong here?

 

[KGIII]

Can you ping linuxmint.com?

 

[tm2383]

Can you ping linuxmint.com?

No - name or service not known error.
I can ping other sites like facebook etc.

 

[KGIII]

Can other devices *on the same network* reach linuxmint.com?

 

[tm2383]

Can other devices *on the same network* reach linuxmint.com?

I have just checked. They can. Any ideas?

 

[wizardfromoz]

G'day @tm2383 and welcome to linux.org

I have just read your Thread here

https://linux.org/threads/linuxmint-com-down.32308/

to get up to speed.

Which version of Linux Mint are you running - version number and desktop environment?

Why I ask is that they discontinued supporting the KDE Desktop with the start of the 19 series.

Cheers

Chris Turner
wizardfromoz

 

[KGIII]

I have just checked. They can. Any ideas?

Well, you could have routed it manually (by accident) and you could have blocked it with a firewall.

In theory we could next check and double-check if you can access linuxmint.com when you boot that computer to a live instance (USB o DVD), just to assure there's nothing going on at the router level specific with your IP address or MAC address - but that's relatively unlikely.

So, do you have a hosts file that you've manually edited? Are you blocking the software with some sort of firewall or iptables rules?

You've pretty much eliminated everything else - so we can safely conclude (more or less) that it's just with that system. I mean, you could check a live instance but most folks are gonna remember if they set up rules on their router. That's not something one does by accident - unless you drink a lot of wine?

 

[Vrai]

This:

you could have blocked it with a firewall

and this:

a hosts file that you've manually edited? Are you blocking the software with some sort of firewall or iptables rules?

is what I was thinking.

Also, is the OP ( @tm2383 ) using a VPN or a proxy?

 

[KGIII]

VPN or a proxy?

Either of those could also do it. We've pretty much eliminated anything but software/settings on that specific computer. They could also look at /etc/hosts to see if something is amiss there.

 

[Deleted member 108694]

When you install KDE on Mint and since Mint no longer supports KDE you will have to remove the Linux Mint Repository from your sources.list, since all the updates to KDE come from Ubuntu Focal

 

[Vrai]

When you install KDE on Mint and since Mint no longer supports KDE you will have to remove the Linux Mint Repository from your sources.list, since all the updates to KDE come from Ubuntu Focal

Aha! Excellent point!

 

[KGIII]

They should still be able to ping the domain, yes?