On board laptop keyboard not getting recognised.

[Exernite]

Hey, i'm new to using Linux. I have installed Ubuntu (latest version) onto my laptop, however it can't seem to detect my keyboard input. I can't seem to find an option in my BIOS that says "USB legacy support". Secure boot and fast boot are also disabled. Below is all the specifications of my laptop that I got from PC Specialist. I already reached out to them for support but they say they don't provide support for Linux. Help would be appreciated

 

[Brickwizard]

are you able to use it with a USB keyboard plugged in

 

[Mike-BTU]

Hey, i'm new to using Linux. I have installed Ubuntu (latest version) onto my laptop, however it can't seem to detect my keyboard input.

A couple of questions ...

Are you speaking of keyboard with a round PS/2 plug on the end of the cable?

Does your computer have a PS/2 socket to plug that into?

Are you trying to use one those PS/2 to usb adapters? If so, that's not likely to work.

 

[Exernite]

are you able to use it with a USB keyboard plugged in

Yes, I am able to use USB keyboards with it. Although the PS/2 keyboard doesn't work in the distro itself, I can use it in the BIOS, in windows, and on the screen where you can select to boot ubuntu.

 

[Exernite]

A couple of questions ...

Are you speaking of keyboard with a round PS/2 plug on the end of the cable?

Does your computer have a PS/2 socket to plug that into?

Are you trying to use one those PS/2 to usb adapters? If so, that's not likely to work.

I am not using an adapter. In terms of the first 2, i'm not too sure. This keyboard is integrated in the laptop.

 

[Exernite]

I would also like to clarify that I tried Linux mint before this, same issue.

 

[Condobloke]

This has to be associated with the xinput command ...about which I know next to nothing....So, I will call a couple of members who may be able to help.
They will see their names and respond in their own time. Please keep in mind the various time zones of the world....this may take some time. Nothing fr you to do here other than wait.

@osprey
@dos2unix
@Fanboi
@GatorsFan
@f33dm3bits
@CaffeineAddict

 

[osprey]

I would also like to clarify that I tried Linux mint before this, same issue.

Here's a thread which appears to have resolved the keyboard problem in linux mint: https://forums.linuxmint.com/viewtopic.php?t=362741

The solution is in the last post, but it may be useful to read the whole thread. It involves using the terminal which may be daunting for a user new to linux, but if one can follow instructions carefully, a result is possible.

 

[f33dm3bits]

They will see their names and respond in their own time. Please keep in mind the various time zones of the world....this may take some time. Nothing fr you to do here other than wait.

Yes, I am able to use USB keyboards with it. Although the PS/2 keyboard doesn't work in the distro itself, I can use it in the BIOS, in windows, and on the screen where you can select to boot ubuntu.

I can't remember last time I even saw a PS/2 keyboard here, they don't sell them in any online computer store here and no motherboard that has a port for it that I have seen in a long time. Why not just use the modern standard which is usb, you're laptop seems to have 5 usb ports? What's so special about this PS/2 keyboard, what are you not sharing?

 

[Exernite]

I can't remember last time I even saw a PS/2 keyboard here, they don't sell them in any online computer store here and no motherboard that has a port for it that I have seen in a long time. Why not just use the modern standard which is usb, you're laptop seems to have 5 usb ports? What's so special about this PS/2 keyboard, what are you not sharing?

It's purely because I don't want to use an external keyboard on my laptop just to use Linux. To clarify, this isn't an external keyboard I am talking about, this keyboard is the laptop's keyboard.

 

[Exernite]

Here's a thread which appears to have resolved the keyboard problem in linux mint: https://forums.linuxmint.com/viewtopic.php?t=362741

The solution is in the last post, but it may be useful to read the whole thread. It involves using the terminal which may be daunting for a user new to linux, but if one can follow instructions carefully, a result is possible.

If I can't get this ubuntu problem solved, I will definitely try this. Thank you!

 

[f33dm3bits]

t's purely because I don't want to use an external keyboard on my laptop just to use Linux. To clarify, this isn't an external keyboard I am talking about, this keyboard is the laptop's keyboard.

From what I remember of a PS/2 keyboard, it is an external keyboard because you use a PS/2 port to plug it in. So I guess you're not using a PS/2 keyboard then, but just the laptop keyboard? The topic title made it confusing the, it would have been better just to say laptop keyboard in the title?

 

[Condobloke]

are you able to use it with a USB keyboard plugged in

Yes, I am able to use USB keyboards with it. Although the PS/2 keyboard doesn't work in the distro itself, I can use it in the BIOS, in windows, and on the screen where you can select to boot ubuntu.

How can you use a ps2 keyboard at all.....does the laptop actually have a ps2 connection ?....as below

That would be highly unlikely on a modern Laptop

 

[Brickwizard]

BOYS
the OP has an Ionico 15 backlit keyboard I know nothing of this product, never seen or touched one, but it runs at something like 125 hz could this be his problem

 

[wizardfromoz]

@Exernite if you go to Terminal and give us the output from

xinput list

that may help, too.

Wizard

 

[Exernite]

From what I remember of a PS/2 keyboard, it is an external keyboard because you use a PS/2 port to plug it in. So I guess you're not using a PS/2 keyboard then, but just the laptop keyboard? The topic title made it confusing the, it would have been better just to say laptop keyboard in the title?

This is what my device manager shows.

Now i'm confused as to what is going on lol

 

[Exernite]

@Exernite if you go to Terminal and give us the output from

xinput list

that may help, too.

Wizard

Will work on that now!

 

[Exernite]

Here is the output:

⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ Dell KB216 Wired Keyboard Consumer Control id=12 [slave pointer (2)]
⎜ ↳ UNIW0001:00 093A:0255 Mouse id=13 [slave pointer (2)]
⎜ ↳ UNIW0001:00 093A:0255 Touchpad id=14 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
↳ Video Bus id=6 [slave keyboard (3)]
↳ Video Bus id=7 [slave keyboard (3)]
↳ Power Button id=8 [slave keyboard (3)]
↳ Sleep Button id=9 [slave keyboard (3)]
↳ Dell KB216 Wired Keyboard id=10 [slave keyboard (3)]
↳ Dell KB216 Wired Keyboard System Control id=11 [slave keyboard (3)]
↳ AT Translated Set 2 keyboard id=15 [slave keyboard (3)]
↳ Dell KB216 Wired Keyboard Consumer Control id=16 [slave keyboard (3)]

Ill attach a text file just in case it makes things easier.

 

[Brickwizard]

Now i'm confused as to what is going on

one of the problems is unfortunate, you purchased a make of machine we haven't heard of and so have no data on or experience with but we w ill keep trying, as its based on a dell registered product, may make things easier.

 

[Brickwizard]

OK so this Huawei made [Dell product]has known problems with Linux, at the moment the best i can say is disabled tlp service and then reboot, [power management system] if it works after that we can possibly look for a better solution