No audio on Asus UX5304VA across multiple distros and audio devices

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palach

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Hey everyone,
I'm pretty new to linux but I have some experience, and I've been trying to make this work for the past 3 days. I am on a dual boot setup with MX linux and win11 right now. The problem is, my computer refuses to make any sound come out of it when running Linux (win11 still works). Built-in speakers, speakers through USB and USB-c and bluetooth speakers all do not work. The audio slider moves when sound should be there, but nothing comes out.

I have messed around with pulseaudio and alsa trying to find if anything is muted, but everything is as it should be. I have also tried switching distros (MX linux, Mint debian edition, Manjaro), all of them had the same issue. Changing to a older or newer kernel has no effect.
Other fixes that I've tried and didn't work:
Some more info about my setup:

Code: 
Output of neofetch:

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@   palach@MXkanon 
@@@@@@@@@@@@%*+--:------=+*%@@@@@@@@@@@@   -------------- 
@@@@@@@@@#=. .-+#%@@@@@%#*+--=#@@@@@@@@@   OS: MX x86_64 
@@@@@@@+. .=%@@@@@@@@@@@@@@@@*-:+@@@@@@@   Host: Zenbook S 13 UX5304VA_UX5304VA 1.0 
@@@@@*.  *@@@@@@@@@@@@@@@@@@@@@%-.*@@@@@   Kernel: 6.9.12-2-liquorix-amd64 
@@@@-  -@@@@@@@@@@@@@@@@@@@@@@@#:  -@@@@   Uptime: 1 hour, 42 mins 
@@@:  -@@@@@@@=.*@@@@@@@@@@@@%-   = :@@@   Packages: 2513 (dpkg) 
@@=  .@@@@@@@@%- :%@@@@@@@@@+   -%@# =@@   Shell: bash 5.2.15 
@%   +@@@@@@@@@@#. =@@@@@@*.  .*@@@@. %@   Resolution: 2880x1800 
@+   *@@@@@@*..*@@+  *@@%-   =@@@@@@- +@   DE: Plasma 5.27.5 
@=   *@@@@%-    -%@@- :=   -%@@@@@@@: +@   WM: KWin 
@+   :@@@=        +@@=   .#@@@@@@@@%  *@   Theme: Breeze [GTK2/3] 
@%    +*.          .:     *@@#: +@@:  @@   Icons: Papirus-Dark [GTK2/3] 
@@+                   :%@- :-    ::  +@@   Terminal: yakuake 
@@@-                  .=@@=         -@@@   CPU: 13th Gen Intel i5-1335U (12) @ 2.501GHz 
@@+.                     .           +@@   GPU: Intel Raptor Lake-P [Iris Xe Graphics] 
%=..:.................::...........:..-%   Memory: 5957MiB / 15612MiB 
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

Output of lspci -v  | grep -i audio:

0000:00:1f.3 Multimedia audio controller: Intel Corporation Device 51ca (rev 01)
       Kernel driver in use: sof-audio-pci-intel-tgl

Output of aplay -l:

**** List of PLAYBACK Hardware Devices ****
card 0: sofhdadsp [sof-hda-dsp], device 0: HDA Analog (*) []
 Subdevices: 0/1
 Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 3: HDMI1 (*) []
 Subdevices: 1/1
 Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 4: HDMI2 (*) []
 Subdevices: 1/1
 Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 5: HDMI3 (*) []
 Subdevices: 1/1
 Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 31: HDA Analog Deep Buffer (*) []
 Subdevices: 1/1
 Subdevice #0: subdevice #0

There are reports of this issue being consistent across this range of laptops from ASUS. Some people say that a kernel upgrade fixed the issue for them, but it didn't for me.

Thank you for any help, I am getting kind of desperate now.
 


G'day palach, Welcome to Linux.org

open Terminal

ctrl+alt+T

or....click on menu, and type in terminal

When terminal is open, type or copy and paste in :

Code:
alsamixer

When alsamixer is opened, then you can:

press F1 key for help to see all the options you can use,

press Esc key to return to volume bars,

press F5 to see all volume bars,

raise the volumes by using the up arrow key, and move from bar to bar with the left and right arrow keys.

press Esc to quit alsamixer when you're finished.

Just to clear....if there is a MM showing down the bottom of any of the sliders, that means that particular one is muted.
Use the arrows to move across to that slider and then tap the M key.....that will unmute it.......the up arrow will increase the volume
Take your time working through this
Worth a read
 
Condobloke said:
G'day palach, Welcome to Linux.org

open Terminal

ctrl+alt+T

or....click on menu, and type in terminal

When terminal is open, type or copy and paste in :

Code:
alsamixer

When alsamixer is opened, then you can:

press F1 key for help to see all the options you can use,

press Esc key to return to volume bars,

press F5 to see all volume bars,

raise the volumes by using the up arrow key, and move from bar to bar with the left and right arrow keys.

press Esc to quit alsamixer when you're finished.

Just to clear....if there is a MM showing down the bottom of any of the sliders, that means that particular one is muted.
Use the arrows to move across to that slider and then tap the M key.....that will unmute it.......the up arrow will increase the volume
Take your time working through this
Worth a read
Click to expand...
Thanks for your reply Condor,

I had already tried to fix this issue through alsamixer. All of the bars are unmuted and at 100%, but audio still doesn't work. That thread also wasn't of much help, I think this issue is likely to be hardware specific and not a software problem. There are several other posts across the internet that report this exact laptop model having similar issues.
 
I'm having the same issue. I have a 2023 LG Gram laptop with a Raptor Lake sound device on the board. I can't get any sound to output from the laptop speakers. I've tried a few different Linux distros (Mint, Endeavour, Ubuntu, Pop OS) and they all have the same problem.

Is this a known problem across Linux distros? I'm surprised there's no resolution for this. I've searched across many forums with a few different possible solutions and nothing is working for me.

Sound does work okay via a bluetooth speaker - it's just the laptop speakers that won't work.
 
SimonLev said:
Sound does work okay via a bluetooth speaker - it's just the laptop speakers that won't work.
Click to expand...
you usually find external wired headphones and blue tooth both work, but on board speakers don't, the only cure I know that normally works is to upgrade the Kernel
 
Brickwizard said:
you usually find external wired headphones and blue tooth both work, but on board speakers don't, the only cure I know that normally works is to upgrade the Kernel
Click to expand...
Yikes! Not sure what upgrading the kernel would involve. I'm using the latest version of all the distros but I guess these may not necessarily have the latest kernels in them?
 
This thread is pretty old. You should probably have started your own thread, especially as you're not even using an Asus device.
 
SimonLev said:
I'm having the same issue. I have a 2023 LG Gram laptop with a Raptor Lake sound device on the board. I can't get any sound to output from the laptop speakers. I've tried a few different Linux distros (Mint, Endeavour, Ubuntu, Pop OS) and they all have the same problem.

Is this a known problem across Linux distros? I'm surprised there's no resolution for this. I've searched across many forums with a few different possible solutions and nothing is working for me.

Sound does work okay via a bluetooth speaker - it's just the laptop speakers that won't work.
Click to expand...
Siimon. I'm even newer than you!!
Glad to see I'm not alone with this problem. I think the answer might be in the message below from Brickwizard.
Bluetooth speakers or plug ins maybe?
 
I got to the bottom of the problem and it was solved from the forum topic below (the bit about installing necessary-verbs.sh)

forum.manjaro.org

No audio from speakers on LG Gram 16T90R

Bluetooth and 3mm jack audio works, but not speakers. Tested on Zorin and Fedora, both no audio. Any help would be nice as this is a brand new laptop and I would rather not use Windows
forum.manjaro.org forum.manjaro.org
 
@David Cat :-

I reckon you're thinking along the same lines as me, y'know. Computer audio often necessitates some half-assed 'workarounds', but you CAN end up with surprisingly good results....

My own setup is a real case in point.

My speaker system is around 25 years old. Straight up! I bought it back in the hey-day of the MP3 player craze of the late 90's/early noughties. A Goodman's system, it consists of a pair of full-range satellite speakers with dome tweeters, both of which connect to a combo sub-woofer/amplifier.

The ONLY input this thing has is a 1.5 metre lead with a 3.5 mm audio plug on the end. Yep; sounds odd, doesn't it? Well, not really. I don't know if you've ever used any of their gear, but Goodmans were always masters at designing & building custom systems specifically for niche cases.

That lead is intended to plug directly into the headphone jack of an MP3 player.....where your earphones would normally go. So I simply plug this into the headphone out socket on the Pavilion, via an extension lead. I switch on the amp & set the volume, at the controls on the sub-woofer - when the session starts - after which I forget about it. Volume & stuff is then controlled from the taskbar icon as usual.

Now; here we go with some suggestions...

~~~~~~~~~~~~~~~~~~~~~​

I used to have a truly ancient Dell laptop we'd bought in 2002 (P4 and 1 GB DDR1 RAM). The headphone socket on that thing got so much use, the internal spring contacts were as slack as all get out, and the socket itself was getting "rocky" on the motherboard. In a nutshell, it no longer worked. So; what to do? My soldering skills have always been non-existent, so replacing the socket was out of the question. No bueno.

The answer was obvious. I bought a USB external sound card.....one of these, to be exact:-


Plugs into a USB socket, and gives you a 3.5mm headphone socket, along with one for a microphone. Two simple controls; a level slider for each one in your software volume control. Straight-forward, and VERY effective.

The price has doubled since I bought it around 8 years ago, but I still recommend it for 2 reasons:-

  • From personal experience, I KNOW this one works well.
  • Unlike many - which are all plastic construction - this one is anodized aluminium, and is built like a brick outhouse.....so very hard-wearing.

I've been playing around with it this afternoon on the Pavilion desktop rig. Despite being packed away for the last 4 or 5 years, it still works as well as it ever did.

The point is this; it's seen by the system AS a USB device. It's not seen primarily as an audio card. Thus, it bypasses the normal internal audio card setup, essentially re-routing sound output to external speakers. If your speakers have a 3.5mm jack, they can plug straight in. If they're USB, well......they'll have their own sound card, and the above will all be moot.

I offer it as a "workaround". Yeah, it'd be nice to get the internal card and speaker set-up functioning, but this is a simple, neat, tidy & relatively inexpensive way of side-stepping all that stuff.

Entirely up to you. Or, of course, there's a ton of external, self-powered "active" Bluetooth speaker sets out there......if you want to go that route, and shell out a bit more cash.

We CAN only make suggestions. We can't make your mind up FOR you; only you can do that.


Mike. ;)
 
Last edited:
Thanks for this Mike.
I like your workaround with the USB.
I'll let you know tomorrow when the speakers arrive. I've already tried the 3.5 mm plug in point with an old headset and managed a good clear conversation with a friend in Poland. He uses Linux in his work (from home) and it gave good results, so I am quite optimistic.
 
I posted a solution earlier that worked for me recently but it's still being checked by the moderator.....
 
MikeWalsh said:
@David Cat :-

I reckon you're thinking along the same lines as me, y'know. Computer audio often necessitates some half-assed 'workarounds', but you CAN end up with surprisingly good results....

My own setup is a real case in point.

My speaker system is around 25 years old. Straight up! I bought it back in the hey-day of the MP3 player craze of the late 90's/early noughties. A Goodman's system, it consists of a pair of full-range satellite speakers with dome tweeters, both of which connect to a combo sub-woofer/amplifier.

The ONLY input this thing has is a 1.5 metre lead with a 3.5 mm audio plug on the end. Yep; sounds odd, doesn't it? Well, not really. I don't know if you've ever used any of their gear, but Goodmans were always masters at designing & building custom systems specifically for niche cases.

That lead is intended to plug directly into the headphone jack of an MP3 player.....where your earphones would normally go. So I simply plug this into the headphone out socket on the Pavilion, via an extension lead. I switch on the amp & set the volume, at the controls on the sub-woofer - when the session starts - after which I forget about it. Volume & stuff is then controlled from the taskbar icon as usual.

Now; here we go with some suggestions...

~~~~~~~~~~~~~~~~~~~~~​

I used to have a truly ancient Dell laptop we'd bought in 2002 (P4 and 1 GB DDR1 RAM). The headphone socket on that thing got so much use, the internal spring contacts were as slack as all get out, and the socket itself was getting "rocky" on the motherboard. In a nutshell, it no longer worked. So; what to do? My soldering skills have always been non-existent, so replacing the socket was out of the question. No bueno.

The answer was obvious. I bought a USB external sound card.....one of these, to be exact:-


Plugs into a USB socket, and gives you a 3.5mm headphone socket, along with one for a microphone. Two simple controls; a level slider for each one in your software volume control. Straight-forward, and VERY effective.

The price has doubled since I bought it around 8 years ago, but I still recommend it for 2 reasons:-

  • From personal experience, I KNOW this one works well.
  • Unlike many - which are all plastic construction - this one is anodized aluminium, and is built like a brick outhouse.....so very hard-wearing.

I've been playing around with it this afternoon on the Pavilion desktop rig. Despite being packed away for the last 4 or 5 years, it still works as well as it ever did.

The point is this; it's seen by the system AS a USB device. It's not seen primarily as an audio card. Thus, it bypasses the normal internal audio card setup, essentially re-routing sound output to external speakers. If your speakers have a 3.5mm jack, they can plug straight in. If they're USB, well......they'll have their own sound card, and the above will all be moot.

I offer it as a "workaround". Yeah, it'd be nice to get the internal card and speaker set-up functioning, but this is a simple, neat, tidy & relatively inexpensive way of side-stepping all that stuff.

Entirely up to you. Or, of course, there's a ton of external, self-powered "active" Bluetooth speaker sets out there......if you want to go that route, and shell out a bit more cash.

We CAN only make suggestions. We can't make your mind up FOR you; only you can do that.


Mike. ;)
Click to expand...
Speakers have arrived and worked as soon as I plugged them in. So now for the first time in many years I am listening to Tubular Bells.
Sad or what?
 
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