Acronis Incompatible with Kernel 6.8 on Ubuntu 24.04: How to Resolve?

[DanielSilva]

Hello everyone, good morning. I'm facing an issue with a production server running Ubuntu 24.04. We use Acronis, but it only works with kernel 5.10 and earlier, while Ubuntu currently uses 6.8, which is not compatible with the installation of the CloudBackup.bin agent. This is significantly affecting our operations. Is it possible to somehow install the agent in a way that it uses kernel 5.10 while the rest of the applications on the server run on 6.8?

I tried using UML, but I couldn't get it to work. Does anyone have any suggestions to help resolve this issue?

 

[KGIII]

You're paying for support. So, I'd ask Acronis first.

 

[DanielSilva]

You're paying for support. So, I'd ask Acronis first.

've already contacted them, and the support informed me that only version 5.10 is compatible. We have many clients with these versions; only those using 24.04 do not work

 

[DanielSilva]

You're paying for support. So, I'd ask Acronis first.

The only way I found is to use this isolated agent with kernel 5.10 without changing the client's server that uses 6.8. It's as if the agent runs independently with this kernel 5.10, but the problem is that I don't know how to achieve this.