Desktop shuts down unexpectedly (Solved)

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gillsman

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In Linux mint 21.3 cinnamon, in Firefox 122 when I click on a link to something the desktop session shuts down & I'm back at the login screen, first time it happened I was on the Google chrome download page, I clicked the download for Linux link, second time I was logged into a banking site, there was a "You have an unread message" link, on both occasions it was immediate shutdown, I installed chromium from the software centre just to test just to test it & the same thing happened, so I'm guessing it's not browser specific. What could be causing this?
Thanks.
 


Did LM21.3 run ok in "live" mode......before you fully installed ?
 
It seemed fine but I didn't click any links while in live mode so I can't be sure of that
 
does your pc have a graphics card?....or does it use onboard graphics?

click onmenu...type in Driver Manager....it will scan for drivers etc

let us know the result
 
This was on my wife's desktop, I tried the same sites on my laptop also LM21.3 with no problem
 
Condobloke said:
does your pc have a graphics card?....or does it use onboard graphics?

click onmenu...type in Driver Manager....it will scan for drivers etc

let us know the result
Click to expand...
It's built in graphics but I searched for drivers after installing the system & it reported that none were required
 
if graphic acceleration is on [in the bios] then try turning it off.
 
Was this an upgrade from LM21.2 ?...or a fresh install?

did it upgrade seamlessly>.....any hiccups ?
 
Condobloke said:
Was this an upgrade from LM21.2 ?...or a fresh install?

did it upgrade seamlessly>.....any hiccups ?
Click to expand...
It was a fresh install, I had lots of issues & eventually I had to install in compatibility mode as it would not install normally (I don't know why) but apert from this issue everything else seems normal
 
gillsman said:
I will take a look in bios and report back, thanks
Click to expand...
I have looked in bios, the only reference I can find to graphics configuration is as follows
Initiate graphics adapter PEG/PCI
Video memory size 32MB
DVMT Mode select DVMT MODE
DVMT / Fixed memory 256MB

None of this means anything to me so I haven't made any changes
 
This is my system information if it helps at all

Code: 
System:
  Kernel: 5.15.0-92-generic x86_64 bits: 64 compiler: gcc v: 11.4.0 Desktop: MATE 1.26.0
    info: mate-panel, plank wm: marco 1.26.0 dm: LightDM 1.30.0 Distro: Linux Mint 21.3 Virginia
    base: Ubuntu 22.04 jammy
Machine:
  Type: Desktop System: Dell product: Vostro 230 v: 00 serial: <superuser required> Chassis:
    type: 3 serial: <superuser required>
  Mobo: Dell model: 07N90W v: A00 serial: <superuser required> BIOS: Dell v: 1.2.0
    date: 07/07/2010
CPU:
  Info: dual core model: Intel Core2 Duo E8400 bits: 64 type: MCP smt: <unsupported>
    arch: Core Yorkfield rev: A cache: L1: 128 KiB L2: 6 MiB
  Speed (MHz): avg: 2993 min/max: N/A cores: 1: 2993 2: 2993 bogomips: 11970
  Flags: ht lm nx pae sse sse2 sse3 sse4_1 ssse3 vmx
Graphics:
  Device-1: Intel 4 Series Integrated Graphics vendor: Dell driver: i915 v: kernel ports:
    active: VGA-1 empty: none bus-ID: 00:02.0 chip-ID: 8086:2e32 class-ID: 0300
  Display: x11 server: X.Org v: 1.21.1.4 compositor: marco v: 1.26.0 driver: X:
    loaded: modesetting unloaded: fbdev,vesa gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1680x1050 s-dpi: 96 s-size: 444x277mm (17.5x10.9") s-diag: 523mm (20.6")
  Monitor-1: VGA-1 model: LCD-MONITOR serial: <filter> res: 1680x1050 hz: 60 dpi: 99
    size: 433x270mm (17.0x10.6") diag: 510mm (20.1") modes: max: 1680x1050 min: 720x400
  OpenGL: renderer: Mesa Intel G41 (ELK) v: 2.1 Mesa 23.0.4-0ubuntu1~22.04.1 direct render: Yes
Audio:
  Device-1: Intel NM10/ICH7 Family High Definition Audio vendor: Dell driver: snd_hda_intel
    v: kernel bus-ID: 00:1b.0 chip-ID: 8086:27d8 class-ID: 0403
  Sound Server-1: ALSA v: k5.15.0-92-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Broadcom NetLink BCM57788 Gigabit Ethernet PCIe vendor: Dell driver: tg3 v: kernel
    pcie: speed: 2.5 GT/s lanes: 1 port: N/A bus-ID: 02:00.0 chip-ID: 14e4:1691 class-ID: 0200
  IF: enp2s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:
  Local Storage: total: 223.57 GiB used: 25.02 GiB (11.2%)
  ID-1: /dev/sda vendor: Crucial model: CT240BX500SSD1 size: 223.57 GiB speed: <unknown>
    type: SSD serial: <filter> rev: 056 scheme: GPT
Partition:
  ID-1: / size: 218.51 GiB used: 25.02 GiB (11.4%) fs: ext4 dev: /dev/sda3
  ID-2: /boot/efi size: 512 MiB used: 6.1 MiB (1.2%) fs: vfat dev: /dev/sda2
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile
USB:
  Hub-1: 1-0:1 info: Full speed or root hub ports: 8 rev: 2.0 speed: 480 Mb/s chip-ID: 1d6b:0002
    class-ID: 0900
  Hub-2: 2-0:1 info: Full speed or root hub ports: 2 rev: 1.1 speed: 12 Mb/s chip-ID: 1d6b:0001
    class-ID: 0900
  Hub-3: 3-0:1 info: Full speed or root hub ports: 2 rev: 1.1 speed: 12 Mb/s chip-ID: 1d6b:0001
    class-ID: 0900
  Device-1: 3-1:2 info: USB OPTICAL MOUSE type: Mouse driver: hid-generic,usbhid interfaces: 1
    rev: 1.1 speed: 1.5 Mb/s power: 100mA chip-ID: 0000:0538 class-ID: 0301
  Hub-4: 4-0:1 info: Full speed or root hub ports: 2 rev: 1.1 speed: 12 Mb/s chip-ID: 1d6b:0001
    class-ID: 0900
  Hub-5: 5-0:1 info: Full speed or root hub ports: 2 rev: 1.1 speed: 12 Mb/s chip-ID: 1d6b:0001
    class-ID: 0900
Sensors:
  System Temperatures: cpu: 39.0 C mobo: N/A
  Fan Speeds (RPM): cpu: 1350 mobo: 697
Repos:
  Packages: apt: 2147
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb https: //www.mirrorservice.org/sites/packages.linuxmint.com/packages virginia main upstream import backport
    2: deb http: //archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
    3: deb http: //archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http: //archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
Info:
  Processes: 191 Uptime: 10m wakeups: 0 Memory: 3.79 GiB used: 1.96 GiB (51.9%) Init: systemd
  v: 249 runlevel: 5 Compilers: gcc: 11.4.0 alt: 11/12 Client: Unknown python3.10 client
  inxi: 3.3.13
 
I have just downloaded Epiphany browser, just to try & the same links open fine, so it would appear to be browser related in some way.
 
Where did you get your Mint ISO from ?
Did you Verify your ISO ?
Have you tried another Browser...Brave. ?

If from here...https://www.linuxmint.com/edition.php?id=311 and try another mirror.
m1213.gif
 
There may be a log in the mint installation of the installer's work itself during the installation. In some debian based installations it's in the directory /var/log/installer.

If by chance your installation has such a directory with the log, you could run this command as root to see if errors were made during the installation:
Code: 
grep -i error /var/log/installer/syslog
Not all errors are important, but some may be so it's worth checking if the file exists.

Beyond that, one can check for errors in the other log files in /var/log, and also using the journalctl facility with a command such as:
Code: 
journalctl -b -x -p 3

Beyond that again, you can check for missing firmware and microcode which can be implicated in that "shutdown" symptom described, with the commands, as root:
Code: 
dmesg | grep -i firmware
dmesg | grep -i microcode
 
Last edited:
gillsman said:
Yes it was the official linuxmint.com & I verified it, I also tried again from another mirror just in case.
Click to expand...
I burned it to a flash drive with Balena etcher & I used the same one when I installed it on my laptop which I have no issues with so I can't see it would be the ISO that's the problem
 
ok you have a T series intel cpu with on board graphics [the same as this machine] I run MINT LMDE without problems,
It sounds like a graphic acceleration problem
 
Brickwizard said:
ok you have a T series intel cpu with on board graphics [the same as this machine] I run MINT LMDE without problems,
It sounds like a graphic acceleration problem
Click to expand...
OK so is there a way to fix that please or will I have to try a fresh install again, I sincerely hope not
 
Could it be worth going back to 21.2, I was wondering about the experimental wayland stuff that's in 21.3, might that have something to do with it
 
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