[Solved] Sound stopped working.

Crippled2013

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I have MX-23.2 Linux Xfce and before I shut my computer down everything was working fine. I made no changes. Ever since then when I booted up my computer the sound doesn't work anymore. How do I fix this?
Code:
System:
  Kernel: 6.1.0-18-amd64 [6.1.76-1] arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/vmlinuz-6.1.0-18-amd64 root=UUID=<filter> ro quiet splash
    resume=UUID=<filter> resume_offset=29446144
  Desktop: Xfce v: 4.18.1 tk: Gtk v: 3.24.36 info: xfce4-panel wm: xfwm v: 4.18.0 vt: 7
    dm: LightDM v: 1.26.0 Distro: MX-23.2_x64 Libretto October 15  2023 base: Debian GNU/Linux 12
    (bookworm)
Machine:
  Type: Desktop Mobo: Gigabyte model: B450 AORUS ELITE serial: <superuser required> UEFI: American
    Megatrends LLC. v: F64a date: 02/17/2022
CPU:
  Info: model: AMD Ryzen 7 2700X bits: 64 type: MT MCP arch: Zen+ gen: 2 level: v3 note: check
    built: 2018-21 process: GF 12nm family: 0x17 (23) model-id: 8 stepping: 2 microcode: 0x800820D
  Topology: cpus: 1x cores: 8 tpc: 2 threads: 16 smt: enabled cache: L1: 768 KiB
    desc: d-8x32 KiB; i-8x64 KiB L2: 4 MiB desc: 8x512 KiB L3: 16 MiB desc: 2x8 MiB
  Speed (MHz): avg: 2157 high: 2200 min/max: 2200/3700 boost: enabled scaling:
    driver: acpi-cpufreq governor: ondemand cores: 1: 2074 2: 2195 3: 2200 4: 1951 5: 2200 6: 2200
    7: 2200 8: 2200 9: 2059 10: 2043 11: 2200 12: 2200 13: 2200 14: 2200 15: 2200 16: 2200
    bogomips: 118178
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
  Vulnerabilities:
  Type: gather_data_sampling status: Not affected
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data status: Not affected
  Type: retbleed mitigation: untrained return thunk; SMT vulnerable
  Type: spec_rstack_overflow mitigation: safe RET
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, STIBP: disabled, RSB filling,
    PBRSB-eIBRS: Not affected
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: AMD Baffin [Radeon RX 550 640SP / 560/560X] vendor: XFX Pine driver: amdgpu v: kernel
    arch: GCN-4 code: Arctic Islands process: GF 14nm built: 2016-20 pcie: gen: 3 speed: 8 GT/s
    lanes: 8 ports: active: DVI-D-1 empty: DP-1,HDMI-A-1 bus-ID: 07:00.0 chip-ID: 1002:67ff
    class-ID: 0300 temp: 51.0 C
  Display: x11 server: X.Org v: 1.21.1.7 compositor: xfwm v: 4.18.0 driver: X: loaded: amdgpu
    dri: radeonsi gpu: amdgpu display-ID: :0.0 screens: 1
  Screen-1: 0 s-res: 1536x864 s-dpi: 96 s-size: 406x229mm (15.98x9.02") s-diag: 466mm (18.35")
  Monitor-1: DVI-D-1 mapped: DVI-D-0 model: Acer S271HL serial: <filter> built: 2019
    res: 1536x864 hz: 60 dpi: 65 gamma: 1.2 size: 598x336mm (23.54x13.23") diag: 686mm (27")
    ratio: 16:9 modes: max: 1920x1080 min: 720x400
  API: OpenGL v: 4.6 Mesa 22.3.6 renderer: AMD Radeon RX 550 Series (polaris11 LLVM 15.0.6 DRM
    3.49 6.1.0-18-amd64) direct-render: Yes
Audio:
  Device-1: AMD Baffin HDMI/DP Audio [Radeon RX 550 640SP / 560/560X] vendor: XFX Pine
    driver: snd_hda_intel v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 8 bus-ID: 07:00.1
    chip-ID: 1002:aae0 class-ID: 0403
  Device-2: AMD Family 17h HD Audio vendor: Gigabyte driver: snd_hda_intel v: kernel pcie: gen: 3
    speed: 8 GT/s lanes: 16 bus-ID: 09:00.3 chip-ID: 1022:1457 class-ID: 0403
  API: ALSA v: k6.1.0-18-amd64 status: kernel-api tools: alsamixer,amixer
  Server-1: PipeWire v: 1.0.0 status: off with: 1: pipewire-pulse status: off 2: wireplumber
    status: off 3: pw-jack type: plugin tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Gigabyte driver: r8169
    v: kernel pcie: gen: 1 speed: 2.5 GT/s lanes: 1 port: f000 bus-ID: 03:00.0 chip-ID: 10ec:8168
    class-ID: 0200
  IF: eth0 state: up speed: 1000 Mbps duplex: full mac: <filter>
  IF-ID-1: wg0-mullvad state: unknown speed: N/A duplex: N/A mac: N/A
Drives:
  Local Storage: total: 22.3 TiB used: 6.54 TiB (29.3%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/nvme0n1 maj-min: 259:0 model: PCIe SSD size: 476.94 GiB block-size: physical: 512 B
    logical: 512 B speed: 31.6 Gb/s lanes: 4 type: SSD serial: <filter> rev: ECFM22.9 temp: 28.9 C
    scheme: GPT
  ID-2: /dev/sda maj-min: 8:0 vendor: HGST (Hitachi) model: HUS728T8TALE6L4 size: 7.28 TiB
    block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s type: HDD rpm: 7200 serial: <filter>
    rev: W414 scheme: GPT
  ID-3: /dev/sdb maj-min: 8:16 vendor: SanDisk model: ST8000DM004-2CX188 size: 7.28 TiB
    block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s type: HDD rpm: 5425 serial: <filter>
    rev: 0001 scheme: GPT
  ID-4: /dev/sdc maj-min: 8:32 vendor: Samsung model: SSD 870 QVO 8TB size: 7.28 TiB block-size:
    physical: 512 B logical: 512 B speed: 6.0 Gb/s type: SSD serial: <filter> rev: 2B6Q scheme: GPT
Partition:
  ID-1: / raw-size: 475.68 GiB size: 467.14 GiB (98.21%) used: 44.74 GiB (9.6%) fs: ext4
    dev: /dev/dm-0 maj-min: 253:0 mapped: luks-<filter>
  ID-2: /boot raw-size: 1024 MiB size: 973.4 MiB (95.06%) used: 281.7 MiB (28.9%) fs: ext4
    dev: /dev/nvme0n1p2 maj-min: 259:2
  ID-3: /boot/efi raw-size: 250 MiB size: 246.1 MiB (98.46%) used: 415 KiB (0.2%) fs: vfat
    dev: /dev/nvme0n1p1 maj-min: 259:1
  ID-4: /home raw-size: 7.28 TiB size: 7.22 TiB (99.20%) used: 6.49 TiB (90.0%) fs: ext4
    dev: /dev/dm-1 maj-min: 253:1 mapped: luks-<filter>
Swap:
  Kernel: swappiness: 10 (default 60) cache-pressure: 100 (default)
  ID-1: swap-1 type: file size: 28.39 GiB used: 0 KiB (0.0%) priority: -2 file: /swap/swap
Sensors:
  System Temperatures: cpu: 47.4 C mobo: N/A gpu: amdgpu temp: 51.0 C
  Fan Speeds (RPM): N/A gpu: amdgpu fan: 153
Repos:
  Packages: 2377 pm: dpkg pkgs: 2364 libs: 1240
    tools: apt,apt-get,aptitude,gnome-software,nala,synaptic pm: rpm pkgs: 0 pm: flatpak pkgs: 13
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list
    1: deb [arch=amd64] https://brave-browser-apt-release.s3.brave.com/ stable main
  Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list
    1: deb http://deb.debian.org/debian bookworm-updates main contrib non-free non-free-firmware
  Active apt repos in: /etc/apt/sources.list.d/debian.list
    1: deb http://deb.debian.org/debian bookworm main contrib non-free non-free-firmware
    2: deb http://security.debian.org/debian-security bookworm-security main contrib non-free non-free-firmware
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
    1: deb [arch=amd64] https://dl.google.com/linux/chrome/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/librewolf.list
    1: deb [arch=amd64] http://deb.librewolf.net bookworm main
  Active apt repos in: /etc/apt/sources.list.d/mx.list
    1: deb http://mirrors.rit.edu/mxlinux/mx-packages/mx/repo/ bookworm main non-free
  Active apt repos in: /etc/apt/sources.list.d/mxpitemp.list
    1: deb http://mirrors.rit.edu/mxlinux/mx-packages/mx/repo/ bookworm ahs
Info:
  Processes: 362 Uptime: 10m wakeups: 1 Memory: 23.39 GiB used: 2.69 GiB (11.5%) Init: SysVinit
  v: 3.06 runlevel: 5 default: graphical tool: systemctl Compilers: gcc: 12.2.0 alt: 12
  Client: shell wrapper v: 5.2.15-release inxi: 3.3.26
Boot Mode: UEFI
 


Was there a kernel update ?

Check in History of Updates. I am assuming MX23 has this facility
 
Was there a kernel update ?

Check in History of Updates. I am assuming MX23 has this facility
No, there was no kernel update. I even tried booting with the previous kernel and still no sound.
 
open Terminal

ctrl+alt+T

or....click on menu, and type in terminal

When terminal is open, type or copy and paste in :

Code:
alsamixer

When alsamixer is opened, then you can:

press F1 key for help to see all the options you can use,
press Esc key to return to volume bars,
press F5 to see all volume bars,
raise the volumes by using the up arrow key, and move from bar to bar with the left and right arrow keys.
press Esc to quit alsamixer when you're finished.
 
open Terminal

ctrl+alt+T

or....click on menu, and type in terminal

When terminal is open, type or copy and paste in :

Code:
alsamixer

When alsamixer is opened, then you can:

press F1 key for help to see all the options you can use,
press Esc key to return to volume bars,
press F5 to see all volume bars,
raise the volumes by using the up arrow key, and move from bar to bar with the left and right arrow keys.
press Esc to quit alsamixer when you're finished.
Thank you, but I find that to be impossible to use.
 
Why impossible?
 
if you type alsamixer .........into the terminal, and click on enter It will look like this....

1711258093542.png

1711258646812.png


You will see a light green bar...vertical.....that indicates volume

At the bottom of that light green bar....there two zeroes.... 00.

If one of them shows as an MM .......that means the sound is OFF

Use the arrow keys to move across and back the pic.....and stop on the one (or more) that have the MM showing.

Then simply tap the m key on your keyboard.....and the MM will instantly change to a 00.....which means you have successfully turned sound ON
 
Screenshot_2024-03-24_01-39-18.png

if you type alsamixer .........into the terminal, and click on enter It will look like this....

View attachment 19052
View attachment 19053

You will see a light green bar...vertical.....that indicates volume

At the bottom of that light green bar....there two zeroes.... 00.

If one of them shows as an MM .......that means the sound is OFF

Use the arrow keys to move across and back the pic.....and stop on the one (or more) that have the MM showing.

Then simply tap the m key on your keyboard.....and the MM will instantly change to a 00.....which means you have successfully turned sound ON
It doesn't respond to my keyboard. I posted what it shows.
 
Ok......understood.
I will think of another way.
 
I fixed it for now. The speakers that I purchased about a month ago failed. The only way to fix this problem permanently is by firing squad.
 
That's an effective fix !...however can you plug them into something else?...is there some way to prove their failure before you return them etc......Just for your own peace of mind.?
 
That's an effective fix !...however can you plug them into something else?...is there some way to prove their failure before you return them etc......Just for your own peace of mind.?
I can prove it by plugging in my old speakers and they worked which is what I did. These new Creative Labs speakers sounded nice when they worked but are complete garbage because they only lasted 1 month. Where they are made tells it all on why they broke as they are the lowest quality garbage.
 
Understood....completely.

Any chance of returning them ?......
 
Understood....completely.

Any chance of returning them ?......
That's a problem because Microcenter is 87 miles away and with tolls it's an expensive trip that might not be worth it.
 
Can you share how you did that ?
 
Can you share how you did that ?
I found out that these stupid speakers have a factory reset. They have 3 buttons on the front, 1 is the volume, 2 is for surround sound, and 3 I don't know what it's for. They supposedly have software in them which is asinine. After doing the reset it still didn't work. Then I played around with the buttons and all of a sudden they started working. They are Creative Labs 60T speakers. What doesn't make sense is I have an APC 1500 back up power supply which I have them connected to. It was windy here and the incompetent idiots from Pennsylvania Power and Light had a power failure. I shut everything down softly after the power went out. These speakers were engineered by blithering idiots because this shouldn't happen by turning off the electricity. I find it highly annoying that just about everything in the 21st Century has to be unnecessary over-complicated nonsense.
 


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