wi fi won't connect on new build with Linux Ubuntu pre-installed

[David A]

Running the latest Ubuntu, with a TUF GAMING PLUS WIFI Z890 card installed. When connecting to the Wi Fi, it accepts the password then just displays the loading symbol and then asks for the password again. New to Linux as had enough of Windows. Bought a new machine with only Linux, no dual boot. Probably doing something silly but thought I'd ask. Thanks

 

[Condobloke]

G'day David, Welcome to Linux.org

It sounds like this pc is new?.....have you approached the place of purchase?

Have you rebooted

Any error messages

How sure of the password are you?.....is there any other pc there that does connect, using that same password. Do you have a phone that connects to wifi....

More detail the merrier

@Brickwizard may be able to help

 

[David A]

Hi, thanks for reaching out.
New PC = yes
Password correct...triple checked
mobiles and other laptops all connect
pc was fully tested in the lab but they are closed now so could ask tomorrow.
re booted = yes
Ubuntu seems fine, just the wi fi bit...seems to spazz when it connects, freezes for a min, then asks for password again
no error messages.
any codes to check drivers for it...present/working etc...just a thought
Thanks again
Happy to work it through...anything to not go back to windows... ha ha

 

[Condobloke]

mobiles and other laptops all connect

what is different?....there must be some tiny detail...somewhere

@Brickwizard shines in this area.....he is offline now and is based in the UK I have no way of knowing when he is next online, only that he will return.

Mentioning a few others who may be able to help. They will answer you....no need to chase them

@osprey, @GatorsFan, @CaffeineAddict

 

[David A]

Hey that great no stresses though, it'll get fixed. Loads of other stuff to get on with. Thanks again

 

[osprey]

Running the latest Ubuntu, with a TUF GAMING PLUS WIFI Z890 card installed. When connecting to the Wi Fi, it accepts the password then just displays the loading symbol and then asks for the password again. New to Linux as had enough of Windows. Bought a new machine with only Linux, no dual boot. Probably doing something silly but thought I'd ask. Thanks

The first things worth doing are to upgrade to the latest kernel and the latest firmware because the latest of each may have the updated driver and firmware the wifi device needs to run. If you can do that, and try and connect through wifi and it fails then investigation can begin looking at the system and the device.

The following specifications about the Z890 is available from from here: https://www.asus.com/au/motherboard...uf-gaming/tuf-gaming-z890-plus-wifi/techspec/

Wireless & Bluetooth
Wi-Fi 7*
2x2 Wi-Fi 7 (802.11be)
Supports 2.4/5/6GHz frequency band**
Supports Wi-Fi 7 160MHz bandwidth, up to 2.9Gbps transfer rate.
Bluetooth® v5.4***
*Wi-Fi features may vary depending on the operating system
For Windows 11, Wi-Fi 7 will require  24H2 or later version for full functions, Windows 11 21H2/22H2/23H2 only support Wi-Fi 6E.
For Windows 10, please note that no driver is available , please refer to the Wi-Fi chipset vendor's website for details.
** Wi-Fi 6GHz frequency band and bandwidth regulatory may vary between countries.
*** The Bluetooth® version may vary, please refer to the Wi-Fi module manufacturer's website for the latest specifications.

The info is of limited use.

The following are the sort of things that are relevant.

Check the networking hardware on the system by running the following command in a terminal:

ping -c 3 127.0.0.1

If it outputs "0% packet loss", it's fine. I'd expect that.

To see if the system is reporting any missing firmware one can run in a terminal:

dmesg | grep -i firmware

To see what the system thinks of the wifi device run in a terminal:

lscpi -nnk | grep -A3 -i net

That command should show the make of the wifi device and the driver the kernel is using.

If there is no relevant output, the wifi might be on a usb bus so the following command would be relevant:

lsusb

If the upgrading of kernel and firmware don't help, then the output of the above commands would help readers with the issue. It's best to paste the output from the commands in code tags as explained here: https://linux.org/threads/the-code-tag-and-why-it-matters.57746/#post-276419

Edit: Additionally one can check the rfkill command as root to see if there's a block on the wifi, for example:

rfkill list

If it shows that wifi is blocked, then unblock it with:

rfkill unblock wifi

or

rfkill unblock all

and then check again with:

rfkill list

If the rfkill command is not installed, one can install it.

 

[tpkusr]

You can look at the solution here.

https://forums.linuxmint.com/viewtopic.php?t=445611