mrcrossroads
Well-Known Member
I've recently been hired as the IT Manager for a bank with a dozen branches. I was shocked to find that all of the staff's help requests come via email and phone calls. It's complete chaos and nearly impossible for me to keep track of what's getting done, what's falling between the cracks or even which ones are important and which are not.
I settled on osTicket to use to organize our HelpDesk staff's workflow and create a database for future reference. Has anyone been able to get the "email to create ticket" feature working? Where you email a specified email address and it converts it to a ticket automatically?
I settled on osTicket to use to organize our HelpDesk staff's workflow and create a database for future reference. Has anyone been able to get the "email to create ticket" feature working? Where you email a specified email address and it converts it to a ticket automatically?
