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WiFi tab missing under settings in POP_OS

rbulin

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Hello,

Yesterday, installed POP_OS Linux distro on a laptop running windows and replaced windows.

After installation, I find WiFi tab missing under Settings.

I am a new Linux user, I don't know if the issue is related to hardware or drivers.

While running Windows I could get WiFi working using USB dongle but that is not working in POP.

Please help!
[inxi -nn]
Network:
Device-1: Realtek RTL810xE PCI Express Fast Ethernet driver: r8169
IF: enp2s0 state: down mac: 6c:2b:59:61:eb:5a
IF-ID-1: enx025467353331 state: unknown speed: -1 duplex: half
mac: 02:54:67:35:33:31

[lspci]

00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers (rev 08)
00:02.0 VGA compatible controller: Intel Corporation HD Graphics 620 (rev 07)
00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 08)
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #0 (rev 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI #1 (rev 21)
00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode] (rev 21)
00:1c.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #1 (rev f1)
00:1c.4 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #5 (rev f1)
00:1f.0 ISA bridge: Intel Corporation Sunrise Point LPC Controller/eSPI Controller (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
01:00.0 Display controller: Advanced Micro Devices, Inc. [AMD/ATI] Jet PRO [Radeon R5 M230 / R7 M260DX / Radeon 520 Mobile] (rev c3)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL810xE PCI Express Fast Ethernet controller (rev 07)

[lshw -short]

H/W path Device Class Description
============================================================
system Inspiron 3576 (083F)
/0 bus 05DMGP
/0/0 memory 64KiB BIOS
/0/3d memory 4GiB System Memory
/0/3d/0 memory 4GiB SODIMM DDR4 Synchronous Unbuffered (Unregistered) 2400 MHz (
/0/3d/1 memory [empty]
/0/41 memory 128KiB L1 cache
/0/42 memory 512KiB L2 cache
/0/43 memory 3MiB L3 cache
/0/44 processor Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz
/0/100 bridge Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers
/0/100/2 /dev/fb0 display HD Graphics 620
/0/100/4 generic Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsyst
/0/100/14 bus Sunrise Point-LP USB 3.0 xHCI Controller
/0/100/14/0 usb1 bus xHCI Host Controller
/0/100/14/0/2 communication SAMSUNG_Android
/0/100/14/0/5 input16 multimedia Integrated_Webcam_HD: Integrate
/0/100/14/0/6 mmc0 bus USB2.0-CRW
/0/100/14/1 usb2 bus xHCI Host Controller
/0/100/14.2 generic Sunrise Point-LP Thermal subsystem
/0/100/15 generic Sunrise Point-LP Serial IO I2C Controller #0
/0/100/16 communication Sunrise Point-LP CSME HECI #1
/0/100/17 scsi0 storage Sunrise Point-LP SATA Controller [AHCI mode]
/0/100/17/0 /dev/sda disk 256GB BF9SSD 256S
/0/100/17/0/1 /dev/sda1 volume 497MiB Windows FAT volume
/0/100/17/0/2 /dev/sda2 volume 4095MiB Windows FAT volume
/0/100/17/0/3 /dev/sda3 volume 229GiB EXT4 volume
/0/100/17/0/4 /dev/sda4 volume 4095MiB Linux swap volume
/0/100/17/1 /dev/sdb disk 1TB TOSHIBA MQ01ABD1
/0/100/17/1/1 /dev/sdb1 volume 289GiB Windows NTFS volume
/0/100/17/1/2 /dev/sdb2 volume 195GiB Windows NTFS volume
/0/100/17/1/3 /dev/sdb3 volume 445GiB Extended partition
/0/100/17/1/3/5 /dev/sdb5 volume 445GiB Windows NTFS volume
/0/100/1c bridge Sunrise Point-LP PCI Express Root Port #1
/0/100/1c/0 display Jet PRO [Radeon R5 M230 / R7 M260DX / Radeon 520 Mobile]
/0/100/1c.4 bridge Sunrise Point-LP PCI Express Root Port #5
/0/100/1c.4/0 enp2s0 network RTL810xE PCI Express Fast Ethernet controller
/0/100/1f bridge Sunrise Point LPC Controller/eSPI Controller
/0/100/1f/0 system PnP device PNP0c02
/0/100/1f/1 system PnP device PNP0b00
/0/100/1f/2 generic PnP device INT3f0d
/0/100/1f/3 input PnP device PNP0303
/0/100/1f/4 generic PnP device DLL083f
/0/100/1f/5 system PnP device PNP0c02
/0/100/1f/6 system PnP device PNP0c02
/0/100/1f/7 system PnP device PNP0c02
/0/100/1f/8 system PnP device PNP0c02
/0/100/1f/9 system PnP device PNP0c02
/0/100/1f.2 memory Memory controller
/0/100/1f.3 card0 multimedia Sunrise Point-LP HD Audio
/0/100/1f.3/0 input17 input HDA Intel PCH Headphone Mic
/0/100/1f.3/1 input18 input HDA Intel PCH HDMI/DP,pcm=3
/0/100/1f.3/2 input19 input HDA Intel PCH HDMI/DP,pcm=7
/0/100/1f.3/3 input20 input HDA Intel PCH HDMI/DP,pcm=8
/0/100/1f.3/4 input21 input HDA Intel PCH HDMI/DP,pcm=9
/0/100/1f.3/5 input22 input HDA Intel PCH HDMI/DP,pcm=10
/0/100/1f.4 bus Sunrise Point-LP SMBus
/1 power DELL GR43778
/2 input0 input Lid Switch
/3 input1 input Power Button
/4 input10 input Video Bus
/5 input11 input Intel HID events
/6 input12 input DELL083F:00 04F3:3088 Mouse
/7 input13 input DELL083F:00 04F3:3088 Touchpad
/8 input15 input Dell WMI hotkeys
/9 input2 input Sleep Button
/a input3 input Power Button
/b input4 input AT Translated Set 2 keyboard
/c input6 input ImPS/2 Logitech Wheel Mouse
/d enx025467353331 network Ethernet interface

hwinfo --short


cpu:
Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz, 2300 MHz
Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz, 2300 MHz
Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz, 2300 MHz
Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz, 2300 MHz
keyboard:
/dev/input/event4 AT Translated Set 2 keyboard
mouse:
/dev/input/mice ImPS/2 Logitech Wheel Mouse
/dev/input/mice DELL083F:00 04F3:3088 Mouse
/dev/input/mice DELL083F:00 04F3:3088 Touchpad
monitor:
28H80 B156HTN LCD Monitor
graphics card:
ATI Jet PRO [Radeon R5 M230 / R7 M260DX / Radeon 520 Mobile]
Intel HD Graphics 620
sound:
Intel Sunrise Point-LP HD Audio
storage:
Intel Sunrise Point-LP SATA Controller [AHCI mode]
network:
enp2s0 Realtek RTL810xE PCI Express Fast Ethernet controller
enx025467353331 Samsung Electronics Galaxy series, misc. (tethering mode)
network interface:
lo Loopback network interface
enp2s0 Ethernet network interface
enx025467353331 Ethernet network interface
disk:
/dev/sdb TOSHIBA MQ01ABD1
/dev/sda BF9SSD 256S
partition:
/dev/sdb1 Partition
/dev/sdb2 Partition
/dev/sdb3 Partition
/dev/sdb5 Partition
/dev/sda1 Partition
/dev/sda2 Partition
/dev/sda3 Partition
/dev/sda4 Partition
usb controller:
Intel Sunrise Point-LP USB 3.0 xHCI Controller
bios:
BIOS
bridge:
Intel Sunrise Point-LP PCI Express Root Port #1
Intel Sunrise Point LPC Controller/eSPI Controller
Intel Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers
Intel Sunrise Point-LP PCI Express Root Port #5
hub:
Linux Foundation 2.0 root hub
Linux Foundation 3.0 root hub
memory:
Main Memory
unknown:
FPU
DMA controller
PIC
Keyboard controller
Intel Sunrise Point-LP PMC
Intel Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem
Intel Sunrise Point-LP CSME HECI #1
Intel Sunrise Point-LP Serial IO I2C Controller #0
Intel Sunrise Point-LP Thermal subsystem
Intel Sunrise Point-LP SMBus
Realtek RTS5129 Card Reader Controller
Sunplus Innovation Integrated_Webcam_HD

lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 001 Device 002: ID 1bcf:28c0 Sunplus Innovation Technology Inc. Integrated_Webcam_HD
Bus 001 Device 005: ID 04e8:6863 Samsung Electronics Co., Ltd Galaxy series, misc. (tethering mode)
Bus 001 Device 007: ID 0bda:f179 Realtek Semiconductor Corp. RTL8188FTV 802.11b/g/n 1T1R 2.4G WLAN Adapter
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub


OS : Pop!_OS 22.04 LTS
Kernel : 5.19.0-76051900-generic
Model : Dell Inspiron 15 3576
Processor: 7th gen Intel® Core™ i3-7020U CPU @ 2.30GHz × 4
GPU : AMD Radeon [AMD/ATI] Jet PRO [Radeon R5 M230 / R7 M260DX / Radeon 520 Mobile]
Memory: 4GB DDR4
 

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Brickwizard

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Welcome to the forums

It's a mix of your Kit [ network components] and POP, Pop is NOT a full distribution although its based on Ubuntu, it is created especially by system 76 for its own built business computers so doesn't carry a full range of drivers and codecs, When it works out of the box it can be a good distribution, when it doesn't , it's a pain in the butt..
Steps to take
1] disable windows quick start [usually found in the BIOS]
2] go to https://github.com/kelebek333/rtl8188fu
3] open a terminal
4] copy and paste the instructions one at a time, entering after each

If all goes well your Wi-Fi should now work, but be prepared to find other things not working as you use Pop
 

Brickwizard

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Forgot to add, you WILL need either Ethernet wired internet access or a tethered mobile phone
 

kc1di

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Hello @rbulin,
Welcome to the Linux.org Forums and Linux. What @Brickwizard has said is good advice. One thing with Realtek chips they don't often show up in network manager until after their firmware & drivers have been successfully installed and machine rebooted. Unfortunately they can be a pain to install and get the right one working with your chip set. But stick with it and you'll get it and learn much in the process. This page even though made for Mint should still work for POPOS also. It may be of help
One other thing. You should go to a terminal and type this command and see if there is any hard blocked Item listed.
Code:
rfkill list
you should get a list that looks similar to this.
Code:
0: tpacpi_bluetooth_sw: Bluetooth
    Soft blocked: yes
    Hard blocked: no
1: phy0: Wireless LAN
    Soft blocked: no
    Hard blocked: no
Good luck and best wishes.
 
OP
R

rbulin

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Welcome to the forums

It's a mix of your Kit [ network components] and POP, Pop is NOT a full distribution although its based on Ubuntu, it is created especially by system 76 for its own built business computers so doesn't carry a full range of drivers and codecs, When it works out of the box it can be a good distribution, when it doesn't , it's a pain in the butt..
Steps to take
1] disable windows quick start [usually found in the BIOS]
2] go to https://github.com/kelebek333/rtl8188fu
3] open a terminal
4] copy and paste the instructions one at a time, entering after each

If all goes well your Wi-Fi should now work, but be prepared to find other things not working as you use Pop

Welcome to the forums

It's a mix of your Kit [ network components] and POP, Pop is NOT a full distribution although its based on Ubuntu, it is created especially by system 76 for its own built business computers so doesn't carry a full range of drivers and codecs, When it works out of the box it can be a good distribution, when it doesn't , it's a pain in the butt..
Steps to take
1] disable windows quick start [usually found in the BIOS]
2] go to https://github.com/kelebek333/rtl8188fu
3] open a terminal
4] copy and paste the instructions one at a time, entering after each

If all goes well your Wi-Fi should now work, but be prepared to find other things not working as you use Pop
Thank you, Brickwizard,

1] I looked at BIOS but I don't see any windows quick start option there to disable it.

2) I tried that Github solution yesterday but as I ran the first command : sudo apt-get install build-essential git dkms linux-headers-$(uname -r) in terminal, I got the following output:

Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
linux-headers-5.19.0-76051900-generic is already the newest version (5.19.0-76051900.202207312230~1660780566~22.04~9d60db1).
build-essential is already the newest version (12.9ubuntu3).
dkms is already the newest version (2.8.7-2ubuntu2).
git is already the newest version (1:2.34.1-1ubuntu1.4).
0 upgraded, 0 newly installed, 0 to remove and 11 not upgraded.
that said verything was already the newest version I just stopped there.

Should I go on executing other commands?
 

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rbulin

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Hello @rbulin,
Welcome to the Linux.org Forums and Linux. What @Brickwizard has said is good advice. One thing with Realtek chips they don't often show up in network manager until after their firmware & drivers have been successfully installed and machine rebooted. Unfortunately they can be a pain to install and get the right one working with your chip set. But stick with it and you'll get it and learn much in the process. This page even though made for Mint should still work for POPOS also. It may be of help

One other thing. You should go to a terminal and type this command and see if there is any hard blocked Item listed.
Code:
rfkill list
you should get a list that looks similar to this.
Code:
0: tpacpi_bluetooth_sw: Bluetooth
    Soft blocked: yes
    Hard blocked: no
1: phy0: Wireless LAN
    Soft blocked: no
    Hard blocked: no
Good luck and best wishes.
Hello @rbulin,
Welcome to the Linux.org Forums and Linux. What @Brickwizard has said is good advice. One thing with Realtek chips they don't often show up in network manager until after their firmware & drivers have been successfully installed and machine rebooted. Unfortunately they can be a pain to install and get the right one working with your chip set. But stick with it and you'll get it and learn much in the process. This page even though made for Mint should still work for POPOS also. It may be of help

One other thing. You should go to a terminal and type this command and see if there is any hard blocked Item listed.
Code:
rfkill list
you should get a list that looks similar to this.
Code:
0: tpacpi_bluetooth_sw: Bluetooth
    Soft blocked: yes
    Hard blocked: no
1: phy0: Wireless LAN
    Soft blocked: no
    Hard blocked: no
Good luck and best wishes.
Thank you, kc1di.

rfkill list brings up nothing :(

I'll go through the article you provided.
 

kc1di

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Thank you, kc1di.

rfkill list brings up nothing :(

I'll go through the article you provided.
That is ok. If possible try to find out from the manufacture's web page which wifi card they used in that machine.
If it does not work out I would install a different Distribution. Say MX-21 AHS or PClinuxos they usually come with the drivers already installed. Even Mint may be easier to start with. Keep at it. Don't let it frustrate you and you'll get it at some point.
 

Brickwizard

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@kc1di we already know which wireless chip, and its not very common, rt8188fu
 
OP
R

rbulin

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Welcome to the forums

It's a mix of your Kit [ network components] and POP, Pop is NOT a full distribution although its based on Ubuntu, it is created especially by system 76 for its own built business computers so doesn't carry a full range of drivers and codecs, When it works out of the box it can be a good distribution, when it doesn't , it's a pain in the butt..
Steps to take
1] disable windows quick start [usually found in the BIOS]
2] go to https://github.com/kelebek333/rtl8188fu
3] open a terminal
4] copy and paste the instructions one at a time, entering after each

If all goes well your Wi-Fi should now work, but be prepared to find other things not working as you use PoBrickWizard , It worked :) Thank you so much!
@Brickwizard & @kc1di,

what @Brickwizard suggested worked :)

I can access WiFi through WiFi USB dongle now.

Thanks so much to both of you!

-Ram.
 
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Brickwizard

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1] I looked at BIOS but I don't see any windows quick start option there to disable it.
Depends on how old your kit is, if it's pre Win 10 then it may not have it.
 

Brickwizard

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@rbulin
can you now run in a terminal inxi -Nn and copy/paste back here [you may need to install inxi from the repository]
 
OP
R

rbulin

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@rbulin
can you now run in a terminal inxi -Nn and copy/paste back here [you may need to install inxi from the repository]

This is how it looks now.
inxi -nn
Network:
Device-1: Realtek RTL810xE PCI Express Fast Ethernet driver: r8169
IF: enp2s0 state: down mac: 6c:2b:59:61:eb:5a
Device-2: Realtek RTL8188FTV 802.11b/g/n 1T1R 2.4G WLAN Adapter type: USB
driver: rtl8188fu
IF: wlx002e2d3003ef state: up mac: 00:2e:2d:30:03:ef

Shouldn't WiFi also work without the usb dongle ? If I remove the dongle, WiFi disappears.
 
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Brickwizard

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Shouldn't WiFi also work without the usb dongle ?
Only if it has a built-in Wi-Fi that can be detected, your Inxi report only shows your network card [device 1]and the USB W-Fi adaptor [device 2]
your laptop would have come with either an intel Wi-Fi or I suspect more likely the Atheros QCA61x4A, as it is not unusual for lt not to be recognised on Linux laptops, So let us try an engineer's trick which often works [but not always] with the laptop switch on, save any work then press and hold down the power button for 60 seconds [this will force a bios re-set on next boot] and then switch on, now run inxi -Nn and look for a second wi-fi
Oh and it should have windows quick start, it may be in the bios power settings
 
OP
R

rbulin

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Only if it has a built-in Wi-Fi that can be detected, your Inxi report only shows your network card [device 1]and the USB W-Fi adaptor [device 2]
your laptop would have come with either an intel Wi-Fi or I suspect more likely the Atheros QCA61x4A, as it is not unusual for lt not to be recognised on Linux laptops, So let us try an engineer's trick which often works [but not always] with the laptop switch on, save any work then press and hold down the power button for 60 seconds [this will force a bios re-set on next boot] and then switch on, now run inxi -Nn and look for a second wi-fi
Oh and it should have windows quick start, it may be in the bios power settings

I did as you instructed, held down the power button with laptop switched on but within 15 seconds it rebooted :) I don't know if it really reset bios.

Inxi o/p after reboot is as below.
inxi -nn
Network:
Device-1: Realtek RTL810xE PCI Express Fast Ethernet driver: r8169
IF: enp2s0 state: down mac: 6c:2b:59:61:eb:5a
Device-2: Realtek RTL8188FTV 802.11b/g/n 1T1R 2.4G WLAN Adapter type: USB
driver: rtl8188fu
IF: wlx002e2d3003ef state: up mac: 00:2e:2d:30:03:ef

Under Power Management in BIOS, I see below options but no Windows quick start.
  1. AC Behaviour
  2. Enable Intel Speed Shift Tech
  3. Auto on time
  4. USB wake support
  5. Advanced battery charge configuration
  6. Primary battery charge configuration


On Dell's support page for the laptop model Intel 3165 and 7265 Wi-Fi Driver is listed.

on some other site Intel and Qualcomm drivers listed for this laptop model and the list has the driver (Atheros QCA61x4A) you mentioned above.

confused now.
 

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Brickwizard

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confused now.
There are about 7 variants to the Dell 1535 component wise, the 37 [which i did not spot] will give the full spec.
It is unusual for Intel WI_FI not to be recognised immediately as it is fairly common [must be a quirk of Pop]
the reason it re-booted after less than 20 seconds instead of clearing the Bios is probably quick start is still enabled [I will do some more investigations,] it must be coming up to 5PM [17-00 hrs] I.S.T. I will be about till around 1 am I.S.T. so I have some time to do a bit more searching. at least for the time being, we have you up and running with the USB dongle.
 

Brickwizard

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Just had a thought, have you installed POP alongside windows [duleboot] or in a VM [virtual machine] as this would make a difference.
 
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