Samsung Notebook Pro 9- Dual boot- No sound coming from any linux distro (Realtek ALC298)

orkunlinux

New Member
I have recently bought Samsung Notebook Pro 9- NP930MBE and installed Ubuntu 19.10 (And later Elementary, Zorin, Mint) but there is no sound coming from the computer. I can see it detects sound card, microphone etc but at the end no sound coming. Everything works fine with Windows 10, there is no issue at all. I updated everything in Windows and set the volume high. Sound card is Realtek ALC298

- I removed pulseaudio and reinstall in Linux
- I reinstalled Alsa and set the volume

The only reason I bought this computer is to install and use Linux distros, but without sound there is no use.

Please advise.
Thanks
 


Condobloke

Well-Known Member
G'day orkunlinux, and Welcome to linux.org

from THIS PAGE comes some helpful tips......the first one regarding ALSA may be most helpful.

Read the page carefully. There is a high probability that your solution is there.

Apparently the absence of sound in a new Ubuntu install is quite common
 

wizardfromoz

Super Moderator
Staff member
Gold Supporter
G'day from another Aussie @orkunlinux :)

As well as following Brian's link from above, maybe just tell us too if the sound works on headphones/headset?

Or Not.

Cheers

Chris Turner
wizardfromoz
 

orkunlinux

New Member
G'day orkunlinux, and Welcome to linux.org

from THIS PAGE comes some helpful tips......the first one regarding ALSA may be most helpful.

Read the page carefully. There is a high probability that your solution is there.

Apparently the absence of sound in a new Ubuntu install is quite common
Thank you, I will try and let you know the outcome.
 

orkunlinux

New Member
G'day orkunlinux, and Welcome to linux.org

from THIS PAGE comes some helpful tips......the first one regarding ALSA may be most helpful.

Read the page carefully. There is a high probability that your solution is there.

Apparently the absence of sound in a new Ubuntu install is quite common
I have just check the link and I noticed that I already tried everything written there with no outcome :(
 

jg2331

New Member
I can confirm, following all the standard alsamixer and pulseaudio tweaks has yet to work for a few people. It's a Realtek ALC298 if that helps.

 

Condobloke

Well-Known Member
Do you have an external speaker you can plug in ?
 

Condobloke

Well-Known Member
In either Ubuntu or Linux Mint....do you know if Pulse Audio Volume Control was installed ?

Click on menu and type in pavu

(my apologies if this has already been covered......note that this is different to Pulse Audio)
 

briggs_1978

New Member
@orkunlinux Did you find a solution in the past month? I have the Notebook 9 pen and the sound issue is the only sticking point.
I've checked alsamixer and pavucontrol. I even started looking into a solution that tries redirecting the pins, but just got errors. Does anyone know if support is coming in any future kernels?
 

wowbagger

New Member
I have a Samsung Notebook 7 Force (NP760BXE) and I'm facing similar issues. In my case, the problem happens only with the headphone output.

Here is my bug report.

Tried everything usual, a bunch of distros and nothing works.
 

dos2unix

Active Member
Samsung Notebook Pro 9- NP930MBE
I would think Ubuntu would run on this fine, but I haven't tried it.
I have Fedora 31 running on this exact computer. Sound works great, in fact it is my default
MP3, m4a, youtube media player. ( I have 6 linux systems, some don't even have speakers)
 



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