ok. so its an industrial set up, [block of flats/communal -student accommodation etc, ] first if the system will allow [some wont] open a new browser page and run www.speedtest.net
if it is allowed to run it should give the name of your provider [to the left bottom] as it runs....
now how industrial system tend to work
1] unit allocation, where each accommodation unit has its own dedicated log in and password and min guaranteed speed
2] equipment allocation, where each piece of kit is allocate a minimum fixed speed connection
3] what can only be described as the free for all where no one unit or piece of kit is guaranteed any speed..
the problem is unless you are on the industrial system with supply allocation per unit you have no control, as with the other 2 systems the more kit connected the more the load the slower the speed and it get to the point where the router cant cope and you get a drop out
assuming you have 20 flats in the system that was fitted say 15 yrs ago, each flat may have had 1 or 2 computers each connected to the system and supply was fine, now each flat could have a computer for mum/dad, a works laptop for son, and 1or more tablets for the kids, 1 or more smart t/v's several Alex type devices and smart security systems, so we suddenly jump from 4 connections. apart from the computer/laptop&pads everything else is connected to the system 24/7/52 thisl could be as high as 20/30 straining the system,
so in conclusion, talk to your landlord [ok if its a private one you may not get far] if its a housing association and the internet is part of your rent, pressure them as they are failing to provide or maintain something they are contractually obliged to.
Bwiz [from East Anglia]