Solved ProtonVPN client won't open on Debian 12

[RazorEdge]

Hey all,

I've been running ProtonVPN on my Debian 12 ThinkPad X1 Carbon (4th Gen) for a long time, but since a few weeks ago the client won't load after a fresh boot. If I click the app, nothing happens. I've installed it via these instructions - https://protonvpn.com/support/official-linux-vpn-debian/

I can get it working normally if I use Bleachbit (non-root) to clear the system cache, but I have to do this every time I restart:

I had a look at gnome-logs and found a couple of events that look relevant, but I don't have the technical understanding to know what to do with it:

Expanded:

Debian is fully updated and I've uninstalled and re-installed ProtonVPN without any luck. Any suggestions for next steps or can any Linux wizards decipher what's going on in the logs?

Thanks

 

[Trenix25]

I use OpenVPN with a manual configuration when using ProtonVPN. I downloaded all of the TCP secure core config files and installed them. Then I made a directory of links and use the link called current to point to the correct link. Each link points back to the actual config file in another directory under /etc/openvpn/

Signed,

Matthew Campbell

 

[RazorEdge]

Thanks Matthew, but I'd rather fix my existing issue rather than overhaul it. Is anyone able to decipher what's going on?

 

[Condobloke]

Do you have Timeshift set up?....any snapshots taken before this happened?

Of failing that, an image backup?

Put the question to Proton:

Proton VPN - Support Form

Submit this form to contact the Proton VPN support team. Proton VPN is the leading security focused VPN built by scientists and engineers from CERN and MIT.

protonvpn.com

 

[hacktheworld]

Hey all,

I've been running ProtonVPN on my Debian 12 ThinkPad X1 Carbon (4th Gen) for a long time, but since a few weeks ago the client won't load after a fresh boot. If I click the app, nothing happens. I've installed it via these instructions - https://protonvpn.com/support/official-linux-vpn-debian/

I can get it working normally if I use Bleachbit (non-root) to clear the system cache, but I have to do this every time I restart:
View attachment 22782

I had a look at gnome-logs and found a couple of events that look relevant, but I don't have the technical understanding to know what to do with it:
View attachment 22783

Expanded:
View attachment 22784
View attachment 22785

Debian is fully updated and I've uninstalled and re-installed ProtonVPN without any luck. Any suggestions for next steps or can any Linux wizards decipher what's going on in the logs?

Thanks

I installed Proton VPN following the method described below, and it works fine on my Debian 12 operating system. P:S. After installing Proton VPN, enter your system administrator password when the window appears
https://protonvpn.com/support/official-linux-vpn-debian/ .

 

[GatorsFan]

Looks to me like a Python Error - maybe missing a dependency - if you have the Proton VPN repository installed you can run - this should get any missing dependencies

sudo apt update

sudo apt install "python3-proton-vpn-*"

GUI application​

App logs are stored under ~/.cache/Proton/VPN/logs/ directory.
User settings are under ~/.config/Proton/VPN/ directory.

 

[RazorEdge]

Thanks guys, an update came through but now the entire app is missing and I came across dependency version issues when re-installing. Decided it was just easier to install the Flatpak - all working now. Thanks anyway