No audio, no sound, no camera Dell XPS 14 9440

T

Torfbud

New Member
Joined
Oct 1, 2024
Messages
17
Reaction score
1
Credits
162
Hello. This is my first thread ever because I always could find a solution, but not now.

Like in the topic. No audio devices, no camera. Can anybody help me with this problem ?
 


Welcome to the forum
please can you run then copy/paste back the results of inxi -Fnxxz
 
System:
Kernel: 6.9.6-amd64-desktop-rolling arch: x86_64 bits: 64 compiler: gcc
v: 13.2.0 Desktop: Deepin v: 23 dm: LightDM Distro: Deepin 23 beige
base: Debian unstable
Machine:
Type: Laptop System: Dell product: XPS 14 9440 v: N/A
serial: <superuser required> Chassis: type: 10 serial: <superuser required>
Mobo: Dell model: 0KFX17 v: A00 serial: <superuser required> UEFI: Dell
v: 1.6.0 date: 07/15/2024
Battery:
ID-1: BAT0 charge: 69.0 Wh (100.0%) condition: 69.0/69.0 Wh (100.0%)
volts: 13.4 min: 11.7 model: BYD DELL 7T7DY41D serial: <filter>
status: not charging
CPU:
Info: 16-core (6-mt/10-st) model: Intel Core Ultra 7 155H bits: 64
type: MST AMCP arch: Meteor Lake rev: 4 cache: 24 MiB note: check
Speed (MHz): avg: 574 high: 1468 min/max: 400/4500:4800:3800:2500 cores:
1: 400 2: 1254 3: 400 4: 1468 5: 1318 6: 400 7: 400 8: 400 9: 1409 10: 400
11: 400 12: 400 13: 400 14: 400 15: 400 16: 400 17: 400 18: 400 19: 400
20: 400 21: 400 22: 400 bogomips: 131788
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
Device-1: Intel Meteor Lake-P [Intel Arc Graphics] vendor: Dell driver: i915
v: kernel arch: Gen-14 ports: active: eDP-1 empty: DP-1, DP-2, DP-3, DP-4
bus-ID: 0000:00:02.0 chip-ID: 8086:7d55
Display: x11 server: X.Org v: 1.21.1.10 with: Xwayland v: 23.2.6 driver:
X: loaded: modesetting unloaded: fbdev,vesa dri: iris gpu: i915
display-ID: :0 screens: 1
Screen-1: 0 s-res: 1920x1200 s-dpi: 96
Monitor-1: eDP-1 model: LG Display 0x0777 res: 1920x1200 dpi: 156
diag: 368mm (14.5")
API: OpenGL Message: Unable to show GL data. glxinfo is missing.
Audio:
Device-1: Intel Meteor Lake IPU vendor: Dell driver: N/A
bus-ID: 0000:00:05.0 chip-ID: 8086:7d19
Device-2: Intel Meteor Lake-P HD Audio vendor: Dell
driver: sof-audio-pci-intel-mtl bus-ID: 0000:00:1f.3 chip-ID: 8086:7e28
API: ALSA v: k6.9.6-amd64-desktop-rolling status: kernel-api
Server-1: PipeWire v: 1.0.7 status: off with: 1: pipewire-pulse
status: off 2: wireplumber status: off
Server-2: PulseAudio v: 15.0 status: active
Network:
Device-1: Intel Meteor Lake PCH CNVi WiFi driver: iwlwifi v: kernel
bus-ID: 0000:00:14.3 chip-ID: 8086:7e40
IF: wlp0s20f3 state: up mac: <filter>
Bluetooth:
Device-1: Intel AX211 Bluetooth driver: btusb v: 0.8 type: USB rev: 2.0
speed: 12 Mb/s lanes: 1 bus-ID: 3-10:4 chip-ID: 8087:0033
Report: hciconfig ID: hci0 rfk-id: 0 state: down
bt-service: enabled,running rfk-block: hardware: no software: no
address: <filter>
RAID:
Hardware-1: Intel Volume Management Device NVMe RAID Controller Intel
driver: vmd v: 0.6 bus-ID: 0000:00:0e.0 chip-ID: 8086:7d0b
Drives:
Local Storage: total: 476.94 GiB used: 28.17 GiB (5.9%)
ID-1: /dev/nvme0n1 vendor: KIOXIA model: BG6 512GB size: 476.94 GiB
speed: 63.2 Gb/s lanes: 4 serial: <filter>
Partition:
ID-1: / size: 32.35 GiB used: 8.43 GiB (26.1%) fs: ext4 dev: /dev/nvme0n1p4
ID-2: /boot size: 1.44 GiB used: 469.3 MiB (31.8%) fs: ext4
dev: /dev/nvme0n1p2
Swap:
ID-1: swap-1 type: partition size: 15.44 GiB used: 0 KiB (0.0%) priority: -2
dev: /dev/nvme0n1p3
Sensors:
Src: /sys System Temperatures: cpu: 41.0 C mobo: 33.0 C sodimm: SODIMM C
Fan Speeds (rpm): N/A
Power: 12v: N/A 5v: 5 3.3v: N/A vbat: N/A
Info:
Processes: 468 Uptime: 21m Memory: total: 16 GiB note: est.
available: 15.08 GiB used: 4.03 GiB (26.8%) Init: systemd v: 255
target: graphical (5) default: graphical Compilers: gcc: 12.3.0 alt: 12/13
Packages: pm: dpkg pkgs: 1908 Shell: Bash v: 5.2.21
running-in: deepin-terminal inxi: 3.3.31
 
:)..Welcome!..:)
Have you tried using ear buds?
 
Yeah. That is why I bought the laptop, to use it like a walkman...Thanks for the perfect solution, but I am looking for the less perfect one.
 
I have the same computer, ( 1 rev newer ), My audio and camera work fine.

inxi -Fnxxz
System:
Kernel: 6.10.3-200.fc40.x86_64 arch: x86_64 bits: 64 compiler: gcc
v: 2.41-37.fc40
Console: pty pts/1 wm: kwin_wayland DM: SDDM Distro: Fedora Linux 40 (KDE
Plasma)
Machine:
Type: Laptop System: Dell product: XPS 15 9510 v: N/A serial: <filter>
Chassis: type: 10 serial: <filter>
Mobo: Dell model: 01V4T3 v: A00 serial: <filter> part-nu: 0A61 UEFI: Dell
v: 1.26.0 date: 12/19/2023
Battery:
ID-1: BAT0 charge: 81.4 Wh (100.0%) condition: 81.4/84.3 Wh (96.6%)
volts: 12.0 min: 11.4 model: BYD DELLXXXXX serial: <filter> status: full
CPU:
Info: 8-core model: 11th Gen Intel Core i7-11800H bits: 64 type: MT MCP
arch: Tiger Lake rev: 1 cache: L1: 640 KiB L2: 10 MiB L3: 24 MiB
Speed (MHz): avg: 853 high: 1100 min/max: 800/4600 cores: 1: 800 2: 996
3: 800 4: 800 5: 1100 6: 800 7: 800 8: 800 9: 800 10: 984 11: 800 12: 800
13: 800 14: 800 15: 969 16: 800 bogomips: 73728
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
Device-1: Intel TigerLake-H GT1 [UHD Graphics] vendor: Dell driver: i915
v: kernel arch: Gen-12.1 ports: active: eDP-1 empty: DP-1,DP-2,DP-3
bus-ID: 00:02.0 chip-ID: 8086:9a60
Device-2: NVIDIA GA107M [GeForce RTX 3050 Ti Mobile] vendor: Dell
driver: nvidia v: 555.58.02 arch: Ampere pcie: speed: 16 GT/s lanes: 8
bus-ID: 01:00.0 chip-ID: 10de:25a0
Device-3: Microdia Integrated_Webcam_HD driver: uvcvideo type: USB
rev: 2.0 speed: 480 Mb/s lanes: 1 bus-ID: 3-11:4 chip-ID: 0c45:6a11
Display: server: X.Org v: 24.1.2 with: Xwayland v: 24.1.2
compositor: kwin_wayland driver: dri: iris gpu: i915 display-ID: :0
screens: 1
Screen-1: 0 s-res: 1920x1200 s-dpi: 96
Monitor-1: eDP-1 model: LG Display 0x06b3 res: 1920x1200 dpi: 145
diag: 396mm (15.6")
API: EGL v: 1.5 platforms: device: 0 drv: nvidia device: 1 drv: iris
device: 3 drv: swrast gbm: drv: iris surfaceless: drv: nvidia x11: drv: iris
inactive: wayland,device-2
API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: intel mesa v: 24.1.5 glx-v: 1.4
direct-render: yes renderer: Mesa Intel UHD Graphics (TGL GT1)
device-ID: 8086:9a60
API: Vulkan v: 1.3.283 surfaces: xcb,xlib device: 0 type: integrated-gpu
driver: N/A device-ID: 8086:9a60 device: 1 type: discrete-gpu driver: N/A
device-ID: 10de:25a0 device: 2 type: cpu driver: N/A device-ID: 10005:0000
Audio:
Device-1: Intel Tiger Lake-H HD Audio vendor: Dell driver: snd_hda_intel
v: kernel bus-ID: 00:1f.3 chip-ID: 8086:43c8
API: ALSA v: k6.10.3-200.fc40.x86_64 status: kernel-api
Server-1: PipeWire v: 1.0.7 status: n/a (root, process) with:
1: pipewire-pulse status: active 2: wireplumber status: active
3: pipewire-alsa type: plugin 4: pw-jack type: plugin
Network:
Device-1: Intel Tiger Lake PCH CNVi WiFi vendor: Rivet Networks
driver: iwlwifi v: kernel bus-ID: 00:14.3 chip-ID: 8086:43f0
IF: wlp0s20f3 state: up mac: <filter>
Bluetooth:
Device-1: Intel AX201 Bluetooth driver: btusb v: 0.8 type: USB rev: 2.0
speed: 12 Mb/s lanes: 1 bus-ID: 3-14:5 chip-ID: 8087:0026
Report: btmgmt ID: hci0 rfk-id: 0 state: up address: <filter> bt-v: 5.2
lmp-v: 11
Drives:
Local Storage: total: 594.13 GiB used: 18.39 GiB (3.1%)
ID-1: /dev/nvme0n1 vendor: SK Hynix model: PC711 NVMe 512GB
size: 476.94 GiB speed: 31.6 Gb/s lanes: 4 serial: <filter> temp: 29.9 C
ID-2: /dev/sda model: ROKHY USB DISK size: 117.19 GiB type: USB rev: 3.1
spd: 5 Gb/s lanes: 1 serial: <filter>
Partition:
ID-1: / size: 34.15 GiB used: 8.4 GiB (24.6%) fs: ext4 dev: /dev/nvme0n1p4
ID-2: /boot size: 2.88 GiB used: 469.7 MiB (15.9%) fs: ext4
dev: /dev/nvme0n1p2
ID-3: /boot/efi size: 299.8 MiB used: 19.1 MiB (6.4%) fs: vfat
dev: /dev/nvme0n1p1
ID-4: /home size: 195.8 GiB used: 8.71 GiB (4.4%) fs: ext4
dev: /dev/nvme0n1p3
ID-5: /var size: 24.44 GiB used: 825.7 MiB (3.3%) fs: ext4
dev: /dev/nvme0n1p5
Swap:
ID-1: swap-1 type: zram size: 8 GiB used: 7 MiB (0.1%) priority: 100
dev: /dev/zram0
ID-2: swap-2 type: partition size: 12 GiB used: 0 KiB (0.0%) priority: -2
dev: /dev/nvme0n1p6
Sensors:
System Temperatures: cpu: 34.0 C mobo: 26.0 C sodimm: SODIMM C
Fan Speeds (rpm): cpu: 0 fan-2: 0
Info:
Memory: total: 16 GiB available: 15.34 GiB used: 4.69 GiB (30.6%)
igpu: 64 MiB
Processes: 491 Power: uptime: 41d 6m wakeups: 50 Init: systemd v: 255
target: graphical (5) default: graphical
Packages: Compilers: gcc: 14.2.1 Shell: Bash v: 5.2.26 running-in: konsole
inxi: 3.3.34

I did have to install an application called 'cheese' in order for the video camera to work.
 
Last edited:
No cheese on deepin. The problem is that any of apps don't see camera or audio inputs or outputs.
 
Torfbud said:
No cheese on deepin. The problem is that any of apps don't see camera or audio inputs or outputs.
Click to expand...

I don't see your camera listed as a device.
Do you have an audio jack on your laptop?
Mine doesn't have an audio jack, I had to use a USB to 3.5mm adapter.
I also have some USB speakers that work pretty good.

I don't know if you need debian, but you might try a more mainstream distro.
 
No audio jack but two speakers build in. I tried Ubuntu...problems with screen. Tried with Zorin - problems with screen.
I have Deepin on 7 computers without any problems. Only with the new one.
 
I tried in App store, tried in synaptic, and tried from terminal. Nothing.
 
But in Deepin I have a camera software, and it doesn't see the camera itself.
 
In Alsa I see DEFAULT sound card...whathever it is, I can "enter device name" but I have no idea what should I write.
 
Have a look at snap applications
 
Im just went looking myself....it appears they do not support deepin
 
@Torfbud :- Welcome to Linux.org.

Um.....OK. What output d'you get from

Code: 
lspci

...and

Code: 
lsusb

Need both, TBH, since some built-in webcams are on the PCIe bus, whereas others are on the USB root hub. You never quite know how manufacturers have wired things up.

The cam should be usable via the UVC kernel module......that's if it's supported, that is (UVC is a separate project to the kernel itself, even though it's been IN the kernel for many years). As for the audio, heh; it's a bit of a rat's nest, despite the advances with PulseAudio (and latterly Pipewire) over the years. They still run on top of ALSA, when all's said & done. Misconfigurations here are common, and not always easy to spot.

Me, I'm thinking it may be a firmware issue with the cam. Others will know more about checking this stuff; the way we do it under Puppy Linux probably won't work for a mainstream distro.


Mike. ;)
 
Last edited:
lsusb
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 003: ID 8086:0b63 Intel Corp. USB Bridge
Bus 003 Device 002: ID 27c6:633c Shenzhen Goodix Technology Co.,Ltd. Goodix Fingerprint USB Device
Bus 003 Device 004: ID 8087:0033 Intel Corp. AX211 Bluetooth
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 
lspci

000:00:00.0 Host bridge: Intel Corporation Device 7d01 (rev 04)
0000:00:02.0 VGA compatible controller: Intel Corporation Meteor Lake-P [Intel Arc Graphics] (rev 08)
0000:00:04.0 Signal processing controller: Intel Corporation Meteor Lake-P Dynamic Tuning Technology (rev 04)
0000:00:05.0 Multimedia controller: Intel Corporation Meteor Lake IPU (rev 04)
0000:00:06.0 System peripheral: Intel Corporation RST VMD Managed Controller
0000:00:07.0 PCI bridge: Intel Corporation Meteor Lake-P Thunderbolt 4 PCI Express Root Port #0 (rev 10)
0000:00:07.1 PCI bridge: Intel Corporation Meteor Lake-P Thunderbolt 4 PCI Express Root Port #1 (rev 10)
0000:00:07.3 PCI bridge: Intel Corporation Meteor Lake-P Thunderbolt 4 PCI Express Root Port #3 (rev 10)
0000:00:08.0 System peripheral: Intel Corporation Meteor Lake-P Gaussian & Neural-Network Accelerator (rev 20)
0000:00:0a.0 Signal processing controller: Intel Corporation Meteor Lake-P Platform Monitoring Technology (rev 01)
0000:00:0b.0 Processing accelerators: Intel Corporation Meteor Lake NPU (rev 04)
0000:00:0d.0 USB controller: Intel Corporation Meteor Lake-P Thunderbolt 4 USB Controller (rev 10)
0000:00:0d.2 USB controller: Intel Corporation Meteor Lake-P Thunderbolt 4 NHI #0 (rev 10)
0000:00:0d.3 USB controller: Intel Corporation Meteor Lake-P Thunderbolt 4 NHI #1 (rev 10)
0000:00:0e.0 RAID bus controller: Intel Corporation Volume Management Device NVMe RAID Controller Intel Corporation
0000:00:12.0 Serial controller: Intel Corporation Meteor Lake-P Integrated Sensor Hub (rev 20)
0000:00:14.0 USB controller: Intel Corporation Meteor Lake-P USB 3.2 Gen 2x1 xHCI Host Controller (rev 20)
0000:00:14.2 RAM memory: Intel Corporation Device 7e7f (rev 20)
0000:00:14.3 Network controller: Intel Corporation Meteor Lake PCH CNVi WiFi (rev 20)
0000:00:15.0 Serial bus controller: Intel Corporation Meteor Lake-P Serial IO I2C Controller #0 (rev 20)
0000:00:15.2 Serial bus controller: Intel Corporation Meteor Lake-P Serial IO I2C Controller #2 (rev 20)
0000:00:16.0 Communication controller: Intel Corporation Meteor Lake-P CSME HECI #1 (rev 20)
0000:00:19.0 Serial bus controller: Intel Corporation Meteor Lake-P Serial IO I2C Controller #4 (rev 20)
0000:00:19.1 Serial bus controller: Intel Corporation Meteor Lake-P Serial IO I2C Controller #5 (rev 20)
0000:00:1c.0 PCI bridge: Intel Corporation Device 7e38 (rev 20)
0000:00:1e.0 Communication controller: Intel Corporation Meteor Lake-P Serial IO UART Controller #0 (rev 20)
0000:00:1f.0 ISA bridge: Intel Corporation Device 7e02 (rev 20)
0000:00:1f.3 Multimedia audio controller: Intel Corporation Meteor Lake-P HD Audio Controller (rev 20)
0000:00:1f.4 SMBus: Intel Corporation Meteor Lake-P SMBus Controller (rev 20)
0000:00:1f.5 Serial bus controller: Intel Corporation Meteor Lake-P SPI Controller (rev 20)
0000:a9:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5260 PCI Express Card Reader (rev 01)
10000:e0:06.0 PCI bridge: Intel Corporation Device 7e4d (rev 20)
10000:e1:00.0 Non-Volatile memory controller: KIOXIA Corporation NVMe SSD Controller BG6 (DRAM-less) (rev 01)
 
You must log in or register to reply here.

Members online

Total: 532 (members: 8, guests: 524)

Latest posts

Top