Network unclaimed, NIC issue

CptCharis · Nov 15, 2021

Hello out-there, long time no see.
Ok guys a really interesting issue here.

After update my Linux Mint installation, can't find my wireless NIC.
Here some commands outputs:

inxi -Fxz
Network:
Device-1: Intel driver: N/A port: 3000 bus ID: 00:14.3
IF-ID-1: docker0 state: down mac: <filter>
IF-ID-2: enxd037452d23d5 state: unknown speed: N/A duplex: N/A
mac: <filter>
IF-ID-3: lxdbr0 state: unknown speed: N/A duplex: N/A mac: <filter>
IF-ID-4: virbr0 state: down mac: <filter>
IF-ID-5: virbr0-nic state: down mac: <filter>

sudo lshw -class network
*-network UNCLAIMED
description: Network controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 14.3
bus info: pci@0000:00:14.3
version: 30
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix cap_list
configuration: latency=0
resources: memory:913a4000-913a7fff
*-network:0
description: Ethernet interface
physical id: 2
logical name: enxd037452d23d5
serial: d0:37:45:2d:23:d5
capabilities: ethernet physical
configuration: broadcast=yes driver=cdc_ether driverversion=22-Aug-2005 firmware=CDC Ethernet Device ip=192.168.1.15 link=yes multicast=yes
*-network:1 DISABLED
description: Ethernet interface
physical id: 3
logical name: virbr0-nic
serial: 52:54:00:66:4f:d2
size: 10Mbit/s
capabilities: ethernet physical
configuration: autonegotiation=off broadcast=yes driver=tun driverversion=1.6 duplex=full link=no multicast=yes port=twisted pair speed=10Mbit/s


sudo lshw -class network -short
[sudo] password for charis:
H/W path Device Class Description
====================================================================
/0/100/14.3 network Intel Corporation
/2 enxd037452d23d5 network Ethernet interface
/3 virbr0-nic network Ethernet interface

What I have try so far:

lsmod | grep ath
sudo modprobe -v ath9
sudo modprobe -rfv ath9k

sudo add-apt-repository ppa:canonical-hwe-team/backport-iwlwifi
sudo apt install backport-iwlwifi-dkms


sudo apt install linux-generic-hwe-18.04-edge

sudo apt-get install b43-fwcutter

Actually I tried anything I found out-there but no luck.

Any suggestion?

Thank you very much.

f33dm3bits · Nov 18, 2021

Can you boot into the previous kernel where it does show up, that way you could check what kernel driver and module it is using as well has the device information since it doesn't show up in your.
1. Boot into a previous kernel where your network device does show up.
2. Run: lspci -nn | grep -i net
3. Run: lspci -v (Then search for your network card and share what kernel module and driver is in use)
4. Share the output 2 and 3 here.

Brickwizard · Nov 18, 2021

I assume your using the ubuntu mint, and not the debian mint , then the b43 drivers are already in the mint repositories [use software manager][but i cant see anywhere that you have a broadcom wi-fi] ...inxi -N should show it

CptCharis · Nov 19, 2021

f33dm3bits said:
Can you boot into the previous kernel where it does show up, that way you could check what kernel driver and module it is using as well has the device information since it doesn't show up in your.
1. Boot into a previous kernel where your network device does show up.
2. Run: lspci -nn | grep -i net
3. Run: lspci -v (Then search for your network card and share what kernel module and driver is in use)
4. Share the output 2 and 3 here.

Good day, @f33dm3bits

I tried to boot in older kernels but no success.
Actually I didn’t check for modules. I will revert.
Thanks.

CptCharis · Nov 19, 2021

brickwizard said:
I assume your using the ubuntu mint, and not the debian mint , then the b43 drivers are already in the mint repositories [use software manager][but i cant see anywhere that you have a broadcom wi-fi] ...inxi -N should show it

Hello @brickwizard
Yeap tha is correct. I use Ubuntu mint and not Debian edition.
Actually I use 19.2, Tina.
Revert .
Thanks.

CptCharis · Nov 19, 2021

@f33dm3bits and @brickwizard
Just a question on both of you.
Is there any possibility to delete the module/driver just because I installed neither driver for an external wifi device ?

f33dm3bits · Nov 19, 2021

If your network/wifi device was working before you updated the kernel than the driver was in that kernel and since the device is not showing and not working anymore it looks like that driver isn't in the kernel anymore and/or the firmware of that device was removed from linux-firmware. We can check that my going through the dpkg.log file. You could run the following and share the output.

Code:

sudo egrep "linux-[generic|firmware]" /var/log/dpkg.log | grep upgrade

I'm assuming you mean the device isn't showing up either as wifi or other network device anymore?

wizardfromoz · Nov 19, 2021

On shore or at sea at the moment, Capta?

Not that it matters, just finding an excuse to say

G'day

Wiz

Brickwizard · Nov 19, 2021

you may have got a broken package when you updated,
just a thought have you tried to run the self repair application?

Brickwizard · Nov 19, 2021

or you could try [you will need an internet connection]
sudo apt update --fix-missing

CptCharis · Nov 19, 2021

wizardfromoz said:
On shore or at sea at the moment, Capta?

Not that it matters, just finding an excuse to say

G'day

Wiz

Home Cris, Just return. I will stay for Christmas. Cheers.

CptCharis · Nov 19, 2021

f33dm3bits said:
If your network/wifi device was working before you updated the kernel than the driver was in that kernel and since the device is not showing and not working anymore it looks like that driver isn't in the kernel anymore and/or the firmware of that device was removed from linux-firmware. We can check that my going through the dpkg.log file. You could run the following and share the output.

Code:

sudo egrep "linux-[generic|firmware]" /var/log/dpkg.log | grep upgrade

I'm assuming you mean the device isn't showing up either as wifi or other network device anymore?

2021-11-19 18:12:55 upgrade binutils-x86-64-linux-gnu:amd64 2.30-21ubuntu1~18.04.5 2.30-21ubuntu1~18.04.7
2021-11-19 18:13:39 upgrade linux-generic:amd64 4.15.0.140.127 4.15.0.162.151
2021-11-19 18:13:39 upgrade linux-image-generic:amd64 4.15.0.140.127 4.15.0.162.151
2021-11-19 19:48:29 upgrade linux-firmware:all 1.173.20 1.187.20
2021-11-19 19:48:36 upgrade linux-modules-5.4.0-90-generic:amd64 5.4.0-90.101~18.04.1 5.4.0-90.101
2021-11-19 19:48:37 upgrade linux-image-5.4.0-90-generic:amd64 5.4.0-90.101~18.04.1 5.4.0-90.101
2021-11-19 19:48:38 upgrade linux-modules-extra-5.4.0-90-generic:amd64 5.4.0-90.101~18.04.1 5.4.0-90.101
2021-11-19 19:48:41 upgrade linux-generic:amd64 4.15.0.162.151 5.4.0.90.94
2021-11-19 19:48:41 upgrade linux-image-generic:amd64 4.15.0.162.151 5.4.0.90.94
2021-11-19 19:50:00 upgrade syslinux-common:all 3:6.03+dfsg1-2 3:6.04~git20190206.bf6db5b4+dfsg1-2
2021-11-19 20:15:36 upgrade binutils-x86-64-linux-gnu:amd64 2.30-21ubuntu1~18.04.7 2.34-6ubuntu1.3

I just update my box to 20.2 This is the results after update

CptCharis · Nov 19, 2021

brickwizard said:
or you could try [you will need an internet connection]
sudo apt update --fix-missing

I have tried already. " All packages are upto date".

f33dm3bits · Nov 19, 2021

Can you share the output of the following?

Code:

ip a
lspci -nn | grep -i net
ls -l /var/cache/apt/archives | grep linux-firmware

f33dm3bits · Nov 20, 2021

CptCharis said:
Good day, @f33dm3bits

I tried to boot in older kernels but no success.
Actually I didn’t check for modules. I will revert.
Thanks.

The modules won't load if the interface isn't showing up.

CptCharis · Nov 20, 2021

Hello guys. I found an interesting program in Linux Mint forum while I was looking for a solution.

Code:

wget -N -t 5 -T 10 https://github.com/UbuntuForums/wireless-info/raw/master/wireless-info && chmod +x wireless-info && ./wireless-info

Result of the above command, it returns a .txt file which include any info relevant to wifi. You can find mine as attached.

Thank you.

f33dm3bits · Nov 20, 2021

00:14.3 Network controller [0280]: Intel Corporation Cannon Point-LP CNVi [Wireless-AC] [8086:9df0] (rev 30)

The device is detected but it is not recognized as a wireless interface. Can you share the output of the following?

Code:

dmesg | grep iwlwifi
ls -ltr /var/cache/apt/archives | grep linux-firmware

I want to see what other linux-firmware packages are in your apt cache that way we could try installing an older version and if that doesn't work we could try having you install a newer kernel since according to this the device is supported from kernel 5.7 and up.

CptCharis · Nov 20, 2021

dmesg | grep iwlwifi
[ 6.229381] iwlwifi 0000:00:14.3: enabling device (0000 -> 0002)
[ 6.259477] iwlwifi 0000:00:14.3: loaded firmware version 46.4d093a30.0 op_mode iwlmvm
[ 6.337447] iwlwifi 0000:00:14.3: Detected Intel(R) Dual Band Wireless AC 9460, REV=0x318
[ 6.350055] iwlwifi 0000:00:14.3: Microcode SW error detected. Restarting 0x0.
[ 6.350061] iwlwifi 0000:00:14.3: Not valid error log pointer 0x00000000 for Init uCode
[ 6.350075] iwlwifi 0000:00:14.3: Fseq Registers:
[ 6.350078] iwlwifi 0000:00:14.3: 0x9C1777AD | FSEQ_ERROR_CODE
[ 6.350081] iwlwifi 0000:00:14.3: 0xDDBFD5DF | FSEQ_TOP_INIT_VERSION
[ 6.350084] iwlwifi 0000:00:14.3: 0xE7157E5B | FSEQ_CNVIO_INIT_VERSION
[ 6.350087] iwlwifi 0000:00:14.3: 0x197DE7EC | FSEQ_OTP_VERSION
[ 6.350090] iwlwifi 0000:00:14.3: 0x9C904801 | FSEQ_TOP_CONTENT_VERSION
[ 6.350093] iwlwifi 0000:00:14.3: 0x2EE51BC8 | FSEQ_ALIVE_TOKEN
[ 6.350104] iwlwifi 0000:00:14.3: 0x96FBD6F3 | FSEQ_CNVI_ID
[ 6.350107] iwlwifi 0000:00:14.3: 0x5C400CDB | FSEQ_CNVR_ID
[ 6.350110] iwlwifi 0000:00:14.3: 0x01000100 | CNVI_AUX_MISC_CHIP
[ 6.350145] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_AUX_MISC_CHIP
[ 6.350214] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM
[ 6.350282] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_SCU_SD_REGS_SD_REG_ACTIVE_VDIG_MIRROR
[ 6.350460] iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0xa5a5a5a2, CPU2 Status: 0xa5a5a5a2
[ 6.350462] iwlwifi 0000:00:14.3: Failed to start INIT ucode: -5
[ 6.350464] iwlwifi 0000:00:14.3: Collecting data: trigger 16 fired.
[ 6.596291] iwlwifi 0000:00:14.3: Firmware not running - cannot dump error
[ 6.609987] iwlwifi 0000:00:14.3: Failed to run INIT ucode: -5

CptCharis · Nov 20, 2021

ls -ltr /var/cache/apt/archives | grep linux-firmware
-rw-r--r-- 1 root root 74795100 Mar 5 2021 linux-firmware_1.173.20_all.deb
-rw-r--r-- 1 root root 110624940 Oct 23 02:29 linux-firmware_1.187.20_all.deb

CptCharis · Nov 20, 2021

f33dm3bits said:
The device is detected but it is not recognized as a wireless interface. Can you share the output of the following?

Code:

dmesg | grep iwlwifi ls -ltr /var/cache/apt/archives | grep linux-firmware

I want to see what other linux-firmware packages are in your apt cache that way we could try installing an older version and if that doesn't work we could try having you install a newer kernel since according to this the device is supported from kernel 5.7 and up.

Network unclaimed, NIC issue

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