Installing software; asked to Authenticate; won't accept my password?

MichaelValentino

New Member
Joined
Jan 7, 2022
Messages
1
Reaction score
0
Credits
14
I've installed Linux Mint onto a laptop and am trying to install Skype. It pops up "To install or remove software, you need to authenticate." I type in the password I created when I did the initial installation but it keeps tell me that "Your authentication attempt was unsuccessful. Please try again."

What's up? Do I have to uninstall Mint and then reinstall it? What other authentication could it want if not the password created during installation?
 


MatsuShimizu

Well-Known Member
Joined
Jan 14, 2021
Messages
404
Reaction score
584
Credits
8,793
I've installed Linux Mint onto a laptop and am trying to install Skype. It pops up "To install or remove software, you need to authenticate." I type in the password I created when I did the initial installation but it keeps tell me that "Your authentication attempt was unsuccessful. Please try again."

What's up? Do I have to uninstall Mint and then reinstall it? What other authentication could it want if not the password created during installation?
It could be due to various reasons.
Try typing the password into a text editor first and make sure that you enter the right password. And then copy the password from the text editor and then paste it into the form/terminal when prompted.
 

KGIII

Super Moderator
Staff member
Gold Supporter
Joined
Jul 23, 2020
Messages
6,719
Reaction score
5,866
Credits
54,108
Of mild importance: Assuming a normal Mint install, you should only have a single password. (This is not true with some distros, where you'll have your user password and the root password.) So, if you can login with that password then that should be the same password you need to install software.
 

Condobloke

Well-Known Member
Joined
Apr 30, 2017
Messages
4,789
Reaction score
4,106
Credits
27,542
G'day Michael, Welcome to Linux.org

Check the little stuff first. Do you have caps lock on?....were there any capitals in your original password?

The suggestion from @MatsuShimizu above is a good one.

Is there any chance that caps lock was on when you typed your password in when it was first created?

Have you used your password before you tried to install Skype ?...Was it succesful?

We are just trying to nudge your memory here...
 

Condobloke

Well-Known Member
Joined
Apr 30, 2017
Messages
4,789
Reaction score
4,106
Credits
27,542
To test if the password you are using is correct....

Open the Terminal (ctrl+alt+T)

type in passwd (that is not a typo)

Press enter....it will then ask you for your old password.

Type it in.

If it is rejected, you will KNOW, that it is definitely incorrect
 

Brickwizard

Well-Known Member
Joined
Apr 28, 2021
Messages
2,836
Reaction score
1,845
Credits
21,165
As its a laptop, also check the number lock is off..
 
$100 Digital Ocean Credit
Get a free VM to test out Linux!

Linux.org Hosting Donations
Consider making a donation

Members online


Top