How to Detect USB External Modem



Vicktoria

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Vrai, Yes indeed please keep an eye on the dangerous child with a weapon, she is clueless. It didn't work because that was not the issue or at least the Hash# wasn't present. I did learn to use the ctrl w feature. I stumbled through till I figured out to enter the word 'modem' and press enter. We noobes do need specific step by step, yet I'm learning.

So that didn't work. I'm still getting a 'no modem on the machine' message from gnomeppp, yet when I put in lsusb the name and location of the modem is seen. Also am getting a ''real time error' flash by on boot. This time I tried F2 to get into boot menu and did get a screen. It was different. There was no Ubuntu this time, just the HD serial no., CD/DVD & Network, none of which allow further entry. I changed the time settings in linux and will leave it on manual this time.

How can I help figure this out? I guess I can study backup with system rescue, since clonezilla won't recognize any usb ports either.
 

Vicktoria

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Tolkem, I see you did tell me explicitly how to use search. I was so excited to try it I got off line before taking notes. I wanted to get back on to tell you, there was no 'Hash #' before the word 'modem', so no changes were made. You did mean remove the Hash from that line only, correct.

Should I uncomment [if that's correct, remove harsh from 'persist' or anything. What can I do to assist. I'm still getting an error message on boot 'real time error'. Since I can't get into BIOS I can't do anything there. I did change it again using Linux settings, and left it on manual this time, just to be different. The gnomeppp is still saying 'no modem on machine', yet the 'lsusb' show the name and location of the usb. Again clonezilla won't let me back up machine because it doesn't recognize the external drive nor a usb drive, yet I can access it from file manager and it shows on lsusb. I await further instructions. Thank you.
 

Tolkem

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Tolkem, I see you did tell me explicitly how to use search. I was so excited to try it I got off line before taking notes. I wanted to get back on to tell you, there was no 'Hash #' before the word 'modem', so no changes were made. You did mean remove the Hash from that line only, correct.
Yes, that's correct. I suggested you to do that becasue I didn't see it in the screenshot you shared in a previous post and thought that might be the cause.

Should I uncomment [if that's correct, remove harsh from 'persist' or anything
You might try that. Open the file with nano the way you did before, locate that line and delete/remove the hash symbol from it, remember, just the hash must be deleted.

yet when I put in lsusb the name and location of the modem is seen
So the modem is seen by the system ... I thought it wasn't. Can you please post the output of that? Open a terminal and type
Code:
lsusb
and copy/paste the output here.
 
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Vicktoria

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Yes Tolkem I can do that. Here it is except the modem is at home. I'm at hispeed today and can't get at any telephone jacks here. Yet It shows up even if not in jack as I found out while testing. Just didn't pack a modem today.
lsusb 2020-07-30 14-00-54.png


The modem showed as Bus 003 Device 006: ID 0803::3095 ZoomTelephonics, Inc. v.92 56kn Mini External Modem Model 3095. The device number changes depending on how many usb devices I have plugged in but it always is on Bus 003 because I always use that slot, except when trying other ones to experiment.

Yes the modem is seen by the system, just not the gnomeppp and clonezilla does not see the external usb hard drive nor the usb stick I try to make a backup to.

I removed the Hash # from before persist. Will try to connect when i get home tonight, and update you later. Thanks.
 
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Tolkem

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The modem showed as Bus 003 Device 006: ID 0803::3095 ZoomTelephonics, Inc. v.92 56kn Mini External Modem Model 3095.
I'm sorry but I don't see any Device 006 on the screenshot, it goes up to 5 but no 6. Nor I see any of the details you mentioned on the device. You sure this' the right screenshot?
 

Vicktoria

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No you would not see it on that snapshot as the modem was not plugged in. I'm at home now on the Windows machine and I have a screenshot with the Fujitsu Linux machine with the modem plugged in.

Man frustration...it took 5 times to possibly get this posted. Still getting an error but I see the thumbnail. Now the Zoom modem shows as I had it plugged in because i am at home. You can also see the scan disc on BUS 1 Dev 005, which wasn't recognized by clonezilla, nor was the usb external drive which is not plugged in for this shot. This is why I thought it was the communication between the program and the kernel or the kernel and the BIOS which was the issue. I did get BIOS driver for the Fujitsu from the Fujitsu site. It is listed as original. I also downloaded the drivers for the usb and some others one for serial drivers, and another I thought might be useful. I'm awaiting guidance regarding next step, just FYI. Is the BIOS driver what would be updated in a BIOS update? As usual I have no clue what or how to do anything...it is just the reading lead me to suspect a kernel communication issue. What say ye?
 

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Tolkem

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No you would not see it on that snapshot as the modem was not plugged in. I'm at home now on the Windows machine and I have a screenshot with the Fujitsu Linux machine with the modem plugged in.
Ah, now I see it. Ok, let's check which driver it is using, if any. Open a terminal and type
Code:
lsusb -tv
you should see something like this
Code:
/:  Bus 04.Port 1: Dev 1, Class=root_hub, Driver=ohci-pci/5p, 12M
    ID 1d6b:0001 Linux Foundation 1.1 root hub
/: Bus 03.Port 1: Dev 1, Class=root_hub, Driver=ohci-pci/5p, 12M
ID 1d6b:0001 Linux Foundation 1.1 root hub
/: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=ehci-pci/5p, 480M
ID 1d6b:0002 Linux Foundation 2.0 root hub
|__ Port 1: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M
ID 05c8:0348 Cheng Uei Precision Industry Co., Ltd (Foxlink)
|__ Port 1: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M
ID 05c8:0348 Cheng Uei Precision Industry Co., Ltd (Foxlink)
/: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=ehci-pci/5p, 480M
ID 1d6b:0002 Linux Foundation 2.0 root hub
|__ Port 1: Dev 2, If 0, Class=Mass Storage, Driver=usb-storage, 480M
ID 0951:1607 Kingston Technology DataTraveler 100
|__ Port 3: Dev 9, If 0, Class=Mass Storage, Driver=usb-storage, 480M
ID 0951:1607 Kingston Technology DataTraveler 100
If no driver is being used you'll see that line will be empty
Code:
|__ Port 1: Dev 2, If 0, Class=Mass Storage, Driver=,  480M
ID 0951:1607 Kingston Technology DataTraveler 100
Do that and report back what you found.
 

Vrai

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Is the BIOS driver what would be updated in a BIOS update?
@Vicktoria if a BIOS update is what you want you should go to the manufacturers web site and find the support page for your exact model of computer.

They will have listed any BIOS updates available for that machine as well as what those updates fix or new features.

Sometimes BIOS updates can fix the types of problems you are describing.
 

sp331yi

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@Vicktoria if a BIOS update is what you want you should go to the manufacturers web site and find the support page for your exact model of computer.
. . .
Sometimes BIOS updates can fix the types of problems you are describing.
I believe this was mentioned and BIOS update was found, at the outset! (Don't recall which thread)

Am disappointed the clonezilla did not work as planned, though.
 
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Vicktoria

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Thank you Tolkem. I'm going to send the screenshot with a Rosewill usb modem on the Fujitsu in hopes that will tell you something. I'll do it again with the Zoom modem in which is suppose to have a Linux driver installed which has been verified when I tried to change it and the message was 'you have the newest installed.' I apologize for my dial-up issues. It is very slow...we are as fast as it gets at 28k which is rare and I hate to try to upload screenshots on the possible slower speed I'll get when I connect again. Besides I'm, limited in the number of connections allowed per month.

Vrai, thanks for hanging in there. It is not that I particularly want to play with the BIOS, I just want to get things functioning and there is something wrong there. I downloaded the BIOS offerings from the manufacturers site specifically for my model and then OS. I just don't understand if BIOS is the same as BIOS driver, etc. The Fujitsu did not have a time error on boot today and the clock was correct. It seems
 

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Vicktoria

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Thank you Tolkem. I'm going to send the screenshot with a Rosewill usb modem on the Fujitsu in hopes that will tell you something. I'll do it again with the Zoom modem in which is suppose to have a Linux driver installed which has been verified when I tried to change it and the message was 'you have the newest installed.' I apologize for my dial-up issues. It is very slow...we are as fast as it gets at 28k which is rare and I hate to try to upload screenshots on the possible slower speed I'll get when I connect again. Besides I'm, limited in the number of connections allowed per month.

Vrai, thanks for hanging in there. It is not that I particularly want to play with the BIOS, I just want to get things functioning and there is something wrong there. I downloaded the BIOS offerings from the manufacturers site specifically for my model and then OS. I just don't understand if BIOS is the same as BIOS driver, etc. The Fujitsu did not have a time error on boot today and the clock was correct. It seems
I believe this was mentioned and BIOS update was found, at the outset! (Don't recall which thread)

Am disappointed the clonezilla did not work as planned, though.
Hello Wiley One, Yes I too am disappointed about clonezilla, yet it made me suspect that the issue is with the kernel not communicating properly between the hardware and the programs. I think this is a telling clue, yet I'm not literate enough to know where the issue might be or how to remedy things. Yes I've been having BIOS issues yet have never done anything other than reset things by replacing CMOS battery.
 

Vrai

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I downloaded the BIOS offerings from the manufacturers site specifically for my model and then OS. I just don't understand if BIOS is the same as BIOS driver, etc.
What, exactly, was the purpose of the BIOS update? In other words, what did the manufacturer say the BIOS update fixed or what new features did it enable?

Where are you reading "BIOS driver"?
The BIOS is low level software which "talks" to the hardware connected to the motherboard. After verifying that all is O.K. the BIOS will hand off the computer start-up to the boot loader or operating system.

A driver is just a software program which is written specifically to operate a specific piece of hardware. It enables the operating system to "talk" to the hardware.
 

sp331yi

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@Vrai -- don't get too geeky, now (LOL)! People even antropomorphize their cars!

BIOS most likely needs to be flashed so that variables concerning the USB ports and optical drive may be eliminated, IMO. I could be wrong, but look at how long the OP has been dealing with issues. I've flashed BIOS several times (granted, using a floppy disk) and similar to tweaking a Windows registry, the danger is overblown, IMHO.
Best wishes, Victoria. I'll be less seen in the near futrue as I must lay low until after the election. too many hackers of all sorts and colors in the blue nothing for my blood just now.
 

wizardfromoz

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Vicky, take a look at Tolkem's #28 above

https://linux.org/threads/how-to-detect-usb-external-modem.29890/post-97795

and see how he has presented Terminal output.

and I hate to try to upload screenshots on the possible slower speed I'll get when I connect again.
... need not apply, where text is concerned.

In your reply pane toolbar just right of the smiley face are 3 dots and a down arrow, click there and you will see

Code

You can select and copy the text from Terminal and then paste it in that Code field between the frames.

Screenshots are fine for eg GParted shots or File Manager shots or Desktop shots, but the Code facility is better for text as we can copy and quote stuff back at you.

If the text is very long, you can choose to stick it in a Spoiler, also in that dropdown list, and give it a title if you wish.

Then the readers click the Spoiler to open and click to close it.

eg

Peek-a-boo, Vicky

Cheers

Wizard
 

Vrai

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BIOS most likely needs to be flashed so that variables concerning the USB ports and optical drive may be eliminated, IMO.
Possibly. But if the USB ports and such were working before then I would not likely suspect a BIOS update.
 

Vicktoria

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Wizard, thank you so very much. I'll take advantage of these wonderful tools I had no idea existed. Thanks also for the spoiler demo...I was hesitant to try it not knowing what it did. I see this should make things easier for all and perhaps more organized.

'Vrai thanks for the definitions. I guess the BIOS driver is not a BIOS update then. So I'll have to crawl around in the Fujitsu site to maybe find an update or BIOS program. I'd assume I would want the whole BIOS before I mess around with that. The BIOS driver was on a page for my machine running Windows 7 along with a bunch of other drivers. Didn't see info about what it fixed.
The usbs never were recognized on Cinnamon 19.3. They were recognized on 18.3 Trisia [whatever Trisia's number was].

Wiley One, good to here from you. I like the geeky stuff, it helps me understand sometimes. Yes lying low is wise in these transitional times. What is flashing the BIOS mean or how is it done.

Tolkem I'm reading. Thanks.
 

sp331yi

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How to Flash a BIOS from USB
Explains what a BIOS is and how to flash it from a USB better than I am able.

All have been very helpful to you and I am very happy with your learning and determination to do so.
I'll look for other means to do so than USB, also.
Best wishes!
 

Tolkem

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The usbs never were recognized on Cinnamon 19.3. They were recognized on 18.3 Trisia [whatever Trisia's number was]
In your first post you said
I am installing another Mint version 19.3 Cinnamon
So I have to ask, which one are you currently using and having issues with? 19.3 or 18.3?
 


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