[CLOSED] Problem with ram

[Elmonas]

I have a problem, I tried 3 modules separately, two of 4gb and one of 2gb, I put them first in one slot and then in the other and they work perfectly, but when I put 2 at the same time either one of 4gb and the one of 2gb or the two of 4gb the computer does not turn on, the boot passes but when trying to run the operating system it does not start, in case you know something about linux I have ubuntu server and it gives me the error "end kernel panic code: 0x00000009"

My laptop is a G42-362LA
Cpu: Intel I3 M370

 

[MattWinter]

How many slots do you have? I don't know how old your machine is, but I seem to remember it used to be a problem to use RAM modules of different sizes. Does anyone know if this is still an issue?

I also seem to remember needing to alternate slots.

In other words, if you have 4 slots, I would try putting the 4gb modules in slots 1 and 3 and see if that helps.

 

[Elmonas]

i only have 2 slots

 

[kc1di]

Are all the ram sticks the same speed? If not they may not work.

 

[Brickwizard]

Mixing ram speed/size/make doesn't usually cause any problems as long as they all the same type,
mixing EEC and non EEC will not normally work, nor will fitting more ram than the motherboard is designed to take
when mixing ram sizes always put the larger ram in slot 1

 

[Elmonas]

all ther ram are non eec, if you need, that is the information from dmicode.

https://imgur.com/a/PEU7VVA

 

[DexTheDog]

Max ram for your cpu is 8gb

What are the speeds of the sticks?

 

[Brickwizard]

so it takes a max of 2x4gb non EEC ram, try putting the ram fully in and out 4 or 5 times to clean the contacts then try switching on again

 

[DexTheDog]

Ram has to be DDR3 800/1066

 

[Brickwizard]

Ram has to be DDR3 800/1066

looking at the work sheet PC3-10600 DDR3-1333 is the fastest it will take

 

[Elmonas]

these are the modules

https://imgur.com/idyeefg

 

[Brickwizard]

The picture is not clear enough for me to read the top one, the 2 Samsung should work together OK

 

[Elmonas]

https://imgur.com/XjHSx94

 

[Brickwizard]

the kingston is 1600MHz PC3-12800 -1600 non EEC it is faster than the specification but it [in theory] should still work but only at the lower motherboard speed

 

[DexTheDog]

One is a low voltage module

 

[Old Tom Bombadil]

I have ubuntu server

Check if your server is using an older 32-bit Ubuntu. A couple of memory sites (here and here) say that your maximum memory is only 4 GB if using 32-bit operating system, and 8 GB if using a 64-bit OS.

How to check your server:

lscpu | grep op-mode

 

[Elmonas]

https://imgur.com/8RTa4gT

 

[Elmonas]

One is a low voltage module

I can't use it?

 

[Brickwizard]

One is a low voltage module

well spotted I missed that

no do not mix low voltage with normal voltage [the 4gb Samsung is the low voltage]

 

[Elmonas]

welll, i tried with the kingstone and the samsung of 2gb and doesnt work