Brother Printer issues

[Baddc053]

I'm having issues getting a refurbished Brother printer to work. On Amazon it stated it was Linux compatible, I just finished a chat with the Brother techs and they said they offer no chat/telephone support for Linux. Someone was blowing smoke.

My system is:
System:
Kernel: 5.15.0-124-generic x86_64 bits: 64 compiler: gcc v: 11.4.0 Desktop: Cinnamon 6.0.4
tk: GTK 3.24.33 wm: muffin vt: 7 dm: LightDM 1.30.0 Distro: Linux Mint 21.3 Virginia
base: Ubuntu 22.04 jammy
Machine:
Type: Desktop System: Dell product: OptiPlex 9020 v: 00 serial: <superuser required> Chassis:
type: 15 serial: <superuser required>
Mobo: Dell model: 00V62H v: A01 serial: <superuser required> BIOS: Dell v: A15
date: 11/08/2015
Battery:
Device-1: hidpp_battery_0 model: Logitech ERGO M575 Trackball serial: <filter> charge: 80%
rechargeable: yes status: Discharging
CPU:
Info: quad core model: Intel Core i5-4590 bits: 64 type: MCP smt: <unsupported> arch: Haswell
rev: 3 cache: L1: 256 KiB L2: 1024 KiB L3: 6 MiB
Speed (MHz): avg: 798 min/max: 800/3700 cores: 1: 798 2: 798 3: 798 4: 798 bogomips: 26341
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
Device-1: Intel Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics vendor: Dell
driver: i915 v: kernel ports: active: HDMI-A-1 empty: DP-1, DP-2, HDMI-A-2, VGA-1
bus-ID: 00:02.0 chip-ID: 8086:0412 class-ID: 0300
Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: modesetting unloaded: fbdev,vesa
gpu: i915 display-ID: :0 screens: 1
Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.0x11.2") s-diag: 582mm (22.9")
Monitor-1: HDMI-1 mapped: HDMI-A-1 model: 100002487 serial: <filter> res: 1920x1080 hz: 60
dpi: 92 size: 531x299mm (20.9x11.8") diag: 611mm (24.1") modes: max: 1920x1080 min: 720x400
OpenGL: renderer: Mesa Intel HD Graphics 4600 (HSW GT2) v: 4.6 Mesa 23.2.1-1ubuntu3.1~22.04.2
direct render: Yes
Audio:
Device-1: Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio vendor: Dell
driver: snd_hda_intel v: kernel bus-ID: 00:03.0 chip-ID: 8086:0c0c class-ID: 0403
Device-2: Intel 8 Series/C220 Series High Definition Audio vendor: Dell driver: snd_hda_intel
v: kernel bus-ID: 00:1b.0 chip-ID: 8086:8c20 class-ID: 0403
Sound Server-1: ALSA v: k5.15.0-124-generic running: yes
Sound Server-2: PulseAudio v: 15.99.1 running: yes
Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
Device-1: Intel Ethernet I217-LM vendor: Dell driver: e1000e v: kernel port: f080
bus-ID: 00:19.0 chip-ID: 8086:153a class-ID: 0200
IF: eno1 state: down mac: <filter>
Device-2: Realtek RTL88x2bu [AC1200 Techkey] type: USB driver: rtl88x2bu bus-ID: 3-12.2.2:10
chip-ID: 0bda:b812 class-ID: 0000 serial: <filter>
IF: wlx54ef33f842d5 state: up mac: <filter>
RAID:
Hardware-1: Intel SATA Controller [RAID mode] driver: ahci v: 3.0 port: f060 bus-ID: 00:1f.2
chip-ID: 8086:2822 rev: N/A class-ID: 0104
Drives:
Local Storage: total: 8.27 TiB used: 612.33 GiB (7.2%)
ID-1: /dev/sda vendor: Hitachi model: HDS723020BLA642 size: 1.82 TiB speed: 6.0 Gb/s type: HDD
rpm: 7200 serial: <filter> rev: AA10 scheme: GPT
ID-2: /dev/sdg type: USB vendor: Seagate model: BUP Slim size: 1.82 TiB type: N/A
serial: <filter> rev: 1707 scheme: MBR
ID-3: /dev/sdh type: USB model: ASolid USB size: 29.3 GiB type: N/A serial: <filter> rev: 0000
scheme: MBR
ID-4: /dev/sdi type: USB vendor: Sabrent model: SABRENT size: 953.87 GiB type: N/A
serial: <filter> rev: 0204 scheme: MBR
ID-5: /dev/sdj type: USB model: USB DISK 3.0 size: 29.3 GiB type: N/A serial: <filter>
rev: PMAP scheme: MBR
ID-6: /dev/sdk type: USB vendor: Western Digital model: WD My Passport 0748 size: 931.48 GiB
type: N/A serial: <filter> rev: 1022 scheme: MBR
ID-7: /dev/sdl type: USB vendor: Toshiba model: DT01ABA300 size: 2.73 TiB type: HDD rpm: 5940
serial: <filter> scheme: MBR
ID-8: /dev/sdo type: USB vendor: Generic model: Flash Disk size: 7.5 GiB type: SSD
serial: <filter> rev: 8.07 scheme: MBR
Partition:
ID-1: / size: 1.79 TiB used: 108.13 GiB (5.9%) fs: ext4 dev: /dev/sda3
ID-2: /boot/efi size: 512 MiB used: 6.1 MiB (1.2%) fs: vfat dev: /dev/sda2
Swap:
ID-1: swap-1 type: file size: 2 GiB used: 32.7 MiB (1.6%) priority: -2 file: /swapfile
USB:
Hub-1: 1-0:1 info: Full speed or root hub ports: 3 rev: 2.0 speed: 480 Mb/s chip-ID: 1d6b:0002
class-ID: 0900
Hub-2: 1-1:2 info: Intel Integrated Rate Matching Hub ports: 6 rev: 2.0 speed: 480 Mb/s
chip-ID: 8087:8008 class-ID: 0900
Hub-3: 2-0:1 info: Full speed or root hub ports: 3 rev: 2.0 speed: 480 Mb/s chip-ID: 1d6b:0002
class-ID: 0900
Hub-4: 2-1:2 info: Intel Integrated Rate Matching Hub ports: 8 rev: 2.0 speed: 480 Mb/s
chip-ID: 8087:8000 class-ID: 0900
Hub-5: 3-0:1 info: Hi-speed hub with single TT ports: 15 rev: 2.0 speed: 480 Mb/s
chip-ID: 1d6b:0002 class-ID: 0900
Device-1: 3-7:2 info: Logitech Unifying Receiver type: Keyboard,Mouse,HID
driver: logitech-djreceiver,usbhid interfaces: 3 rev: 2.0 speed: 12 Mb/s power: 98mA
chip-ID: 046d:c52b class-ID: 0300
Device-2: 3-8:3 info: Alcor Micro Mass Storage Device type: Mass Storage driver: usb-storage
interfaces: 1 rev: 2.1 speed: 480 Mb/s power: 100mA chip-ID: 058f:8461 class-ID: 0806
serial: <filter>
Device-3: 3-11:4 info: China Resource Semico USB Keyboard type: Keyboard,HID
driver: hid-generic,usbhid interfaces: 2 rev: 1.1 speed: 1.5 Mb/s power: 500mA
chip-ID: 1a2c:4094 class-ID: 0300
Hub-6: 3-12:5 info: Genesys Logic Hub ports: 4 rev: 2.1 speed: 480 Mb/s power: 100mA
chip-ID: 05e3:0610 class-ID: 0900
Hub-7: 3-12.1:6 info: Genesys Logic Hub ports: 4 rev: 2.1 speed: 480 Mb/s power: 100mA
chip-ID: 05e3:0610 class-ID: 0900
Device-1: 3-12.1.1:8 info: Integrated Express Chipsbank CBM2199 Flash Drive type: Mass Storage
driver: usb-storage interfaces: 1 rev: 2.0 speed: 480 Mb/s power: 100mA chip-ID: 048d:1234
class-ID: 0806 serial: <filter>
Device-2: 3-12.1.2:11 info: Emtec USB DISK 2.0 type: Mass Storage driver: usb-storage
interfaces: 1 rev: 2.0 speed: 480 Mb/s power: 200mA chip-ID: 6557:4200 class-ID: 0806
serial: <filter>
Device-3: 3-12.1.3:13 info: Alcor Micro Flash Drive type: Mass Storage driver: usb-storage
interfaces: 1 rev: 2.0 speed: 480 Mb/s power: 200mA chip-ID: 058f:6387 class-ID: 0806
serial: <filter>
Hub-8: 3-12.2:7 info: Genesys Logic Hub ports: 4 rev: 2.1 speed: 480 Mb/s power: 100mA
chip-ID: 05e3:0610 class-ID: 0900
Device-1: 3-12.2.2:10 info: Realtek RTL88x2bu [AC1200 Techkey] type: Network driver: rtl88x2bu
interfaces: 1 rev: 2.1 speed: 480 Mb/s power: 500mA chip-ID: 0bda:b812 class-ID: 0000
serial: <filter>
Hub-9: 3-12.3:9 info: Genesys Logic Hub ports: 4 rev: 2.1 speed: 480 Mb/s power: 100mA
chip-ID: 05e3:0610 class-ID: 0900
Hub-10: 3-12.4:12 info: Genesys Logic Hub ports: 4 rev: 2.1 speed: 480 Mb/s power: 100mA
chip-ID: 05e3:0610 class-ID: 0900
Hub-11: 4-0:1 info: Super-speed hub ports: 6 rev: 3.0 speed: 5 Gb/s chip-ID: 1d6b:0003
class-ID: 0900
Hub-12: 4-2:2 info: Genesys Logic USB3.1 Hub ports: 4 rev: 3.2 speed: 5 Gb/s
chip-ID: 05e3:0626 class-ID: 0900
Hub-13: 4-2.1:3 info: Genesys Logic USB3.1 Hub ports: 4 rev: 3.2 speed: 5 Gb/s
chip-ID: 05e3:0626 class-ID: 0900
Device-1: 4-2.1.4:5 info: ASolid USB_0114 type: Mass Storage driver: usb-storage interfaces: 1
rev: 3.1 speed: 5 Gb/s power: 144mA chip-ID: 24a9:205a class-ID: 0806 serial: <filter>
Hub-14: 4-2.2:4 info: Genesys Logic USB3.1 Hub ports: 4 rev: 3.2 speed: 5 Gb/s
chip-ID: 05e3:0626 class-ID: 0900
Device-1: 4-2.2.1:7 info: Kingston SP Mobile C31 (64GB) type: Mass Storage driver: usb-storage
interfaces: 1 rev: 3.2 speed: 5 Gb/s power: 896mA chip-ID: 13fe:6300 class-ID: 0806
serial: <filter>
Hub-15: 4-2.3:6 info: Genesys Logic USB3.1 Hub ports: 4 rev: 3.2 speed: 5 Gb/s
chip-ID: 05e3:0626 class-ID: 0900
Device-1: 4-2.3.3:9 info: Seagate RSS LLC BUP Slim type: Mass Storage driver: uas
interfaces: 1 rev: 3.2 speed: 5 Gb/s power: 896mA chip-ID: 0bc2:ac30 class-ID: 0806
serial: <filter>
Device-2: 4-2.3.4:10 info: Western Digital My Passport (WDBKXH WDBY8L) type: Mass Storage
driver: usb-storage interfaces: 1 rev: 3.0 speed: 5 Gb/s power: 896mA chip-ID: 1058:0748
class-ID: 0806 serial: <filter>
Hub-16: 4-2.4:8 info: Genesys Logic USB3.1 Hub ports: 4 rev: 3.2 speed: 5 Gb/s
chip-ID: 05e3:0626 class-ID: 0900
Device-1: 4-2.4.2:11 info: JMicron / USA JMS561U two ports SATA 6Gb/s bridge
type: Mass Storage driver: uas interfaces: 1 rev: 3.0 speed: 5 Gb/s power: 896mA
chip-ID: 152d:1561 class-ID: 0806 serial: <filter>
Device-2: 4-2.4.3:12 info: Toshiba America External Disk 2TB Model DT01ABA200
type: Mass Storage driver: usb-storage interfaces: 1 rev: 3.0 speed: 5 Gb/s power: 144mA
chip-ID: 0480:d000 class-ID: 0806 serial: <filter>
Sensors:
System Temperatures: cpu: 29.8 C mobo: 27.8 C
Fan Speeds (RPM): N/A
Repos:
Packages: 2641 apt: 2607 flatpak: 34
No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list
1: deb [signed-by=/usr/share/keyrings/brave-browser-archive-keyring.gpg] https: //brave-browser-apt-release.s3.brave.com/ stable main
Active apt repos in: /etc/apt/sources.list.d/brostrend.list
1: deb https: //linux.brostrend.com stable main previous
Active apt repos in: /etc/apt/sources.list.d/dupeguru-ppa-jammy.list
1: deb [signed-by=/etc/apt/keyrings/dupeguru-ppa-jammy.gpg] https: //ppa.launchpadcontent.net/dupeguru/ppa/ubuntu jammy main
2: deb-src [signed-by=/etc/apt/keyrings/dupeguru-ppa-jammy.gpg] https: //ppa.launchpadcontent.net/dupeguru/ppa/ubuntu jammy main
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http: //packages.linuxmint.com virginia main upstream import backport
2: deb http: //archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
3: deb http: //archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
4: deb http: //archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
Active apt repos in: /etc/apt/sources.list.d/opera-stable.list
1: deb https: //deb.opera.com/opera-stable/ stable non-free
Active apt repos in: /etc/apt/sources.list.d/skype-stable.list
1: deb [arch=amd64] https: //repo.skype.com/deb stable main
Active apt repos in: /etc/apt/sources.list.d/spotify.list
1: deb http: //repository.spotify.com stable non-free
Active apt repos in: /etc/apt/sources.list.d/ubuntuhandbook1-puddletag-jammy.list
1: deb [signed-by=/etc/apt/keyrings/ubuntuhandbook1-puddletag-jammy.gpg] https: //ppa.launchpadcontent.net/ubuntuhandbook1/puddletag/ubuntu jammy main
Active apt repos in: /etc/apt/sources.list.d/vivaldi.list
1: deb [arch=amd64] https: //repo.vivaldi.com/stable/deb/ stable main
Info:
Processes: 357 Uptime: 2d 1h 22m wakeups: 190 Memory: 23.38 GiB used: 8.68 GiB (37.1%)
Init: systemd v: 249 runlevel: 5 Compilers: gcc: 11.4.0 alt: 11/12 Client: Cinnamon v: 6.0.4
inxi: 3.3.13

Probably too much info there.

I'm trying to get a Brother MFC-J4335DW to work.
Error message I get is:
Waiting for printer to become available. (It's been waiting for 3 days)


I've installed drivers multiple times, rebooted printer & computer and error message continues.

Any ideas/help would be awesome. Otherwise it goes back to Amazon so they can sell it again.
What is a good Linux compatible printer?

Thank You

 

[Brickwizard]

not an easy one to download and install .deb packages from below, scanner will normally be done with simple scan [already installed in Mint

Downloads | MFC-J4335DW | United States | Brother

support.brother.com

 

[dos2unix]

How are you connected? W-Fi? Cable Network? USB cable? Normally you don't have to do this with newer printers, but
I did have an HP, that I had to "wake up" before I could print to it. It was already turned on, but asleep, I had
to press the power button, for it to go online for some reason.

 

[Baddc053]

not an easy one to download and install .deb packages from below, scanner will normally be done with simple scan [already installed in Mint

Downloads | MFC-J4335DW | United States | Brother

support.brother.com

Thanks, but same outcome...Waiting for printer to be made available.
The driver I had used previously (mfcj4335dwpdrv-3.5.0-1.i386.deb) had same results. Computer recgnizes the printer and all. I just get that message. 3 days should be a long enough wait wouldn't you think?

 

[Baddc053]

How are you connected? W-Fi? Cable Network? USB cable? Normally you don't have to do this with newer printers, but
I did have an HP, that I had to "wake up" before I could print to it. It was already turned on, but asleep, I had
to press the power button, for it to go online for some reason.

USB connection. I've installed/uninstalled .deb package more times than I'm years old, and that's quite a lot.

 

[Brickwizard]

Remove usb connector from computer
Install drivers [if you haven't already]
re-boot computer, when you get the Mint desktop connect printer and turn on
go to menu--- all applications and scroll down to printers, click on and open,
if it dosent show the brother printer click on add and follow instructions, when finished it should show the printer [does it have a green tick ] if not right-click on the printer and select enable and enter

 

[Baddc053]

I'll give that a shot (can't hurt) Will let you know when I get back from dialysis, And Thank You.

 

[Baddc053]

Same results, waiting on printer to become available.
Later when I have a bit more free time I'll try it again, but this time I'll uninstall what I have installed on printer. Reboot computer. Install the .deb package. Reboot computer again, and see if that makes a difference. Thanks Again Brickwizard

 

[Baddc053]

not an easy one to download and install .deb packages from below, scanner will normally be done with simple scan [already installed in Mint

Downloads | MFC-J4335DW | United States | Brother

support.brother.com

Everything indicates all is installed:
ii brmfcfaxdrv 2.0.2-1 amd64 Brother Fax share driver
ii brscan-skey 0.3.2-0 amd64 Brother Linux scanner S-KEY tool
ii brscan5 1.3.5-0 amd64 Brother Scanner Driver brscan5
ii mfcj4335dwpdrv:i386 3.5.0-1 i386 Brother Printer Driver
ii printer-driver-brlaser 6-3 amd64 printer driver for (some) Brother laser printers
ii printer-driver-ptouch 1.6-2build1 amd64 printer driver Brother P-touch label printers

But it's still says waiting for printer to become available.

Any thoughts

 

[dos2unix]

This really shouldn't be this hard. I have a Dell like you. ( a different model )
I have a brother laser printer like you. ( a different model )

I didn't need to download any 3rd party drivers. I just used the brother laser printer driver that came with my distro, and it just works, prints on demand, scans on demand. No special setup, no pre-staging the printer.

If you look on the printer screen below, it says "accepting jobs", and it does.

 

[Brickwizard]

when you open the printer settings, does it show your printer with a green tick against it? if yes, try un plugging usb at the computer, close down the driver manager, and plug the printer into a different USB port, [this often works]
another thought is check the cable connections at both ends,

My daughters' brother printer connected and installed package drivers first time so i am a little flummoxed

 

[dos2unix]

Even the scanner, just works.

 

[Baddc053]

when you open the printer settings, does it show your printer with a green tick against it? if yes, try un plugging usb at the computer, close down the driver manager, and plug the printer into a different USB port, [this often works]
another thought is check the cable connections at both ends,

My daughters' brother printer connected and installed package drivers first time so i am a little flummoxed

I have the green tick. What I'm going to do is get a new USB cable from Amazon, Once it arrives, I'll be back. Half brain dead from working on this, the other half of being brain dead is a natural occurance.

 

[Baddc053]

when you open the printer settings, does it show your printer with a green tick against it? if yes, try un plugging usb at the computer, close down the driver manager, and plug the printer into a different USB port, [this often works]
another thought is check the cable connections at both ends,

My daughters' brother printer connected and installed package drivers first time so i am a little flummoxed

I uninstalled anything I could find dealing with brother, Still waiting on USB cable though..Tuesday. I have noticed in the Driver Manager there was no reference to Printer Drivers (That was before I went nuts uninstalling) I'm thinking maybe it's being installed in the wrong location? Is that possible? Thanks again.

 

[Baddc053]

Remove usb connector from computer
Install drivers [if you haven't already]
re-boot computer, when you get the Mint desktop connect printer and turn on
go to menu--- all applications and scroll down to printers, click on and open,
if it dosent show the brother printer click on add and follow instructions, when finished it should show the printer [does it have a green tick ] if not right-click on the printer and select enable and enter

Okay, I'm certain the problem is my fault.
Starting at the beginning, this is the file name: linux-brprinter-installer-2.2.4-1.gz

Installed in my home directory

To unzip the .gz file I used this command:

gunzip linux-brprinter-installer-2.2.4-1.gz

for the bash command I used the following:

bash linux-brprinter-installer-2.2.4-1 MFC-J4335DW

I press y when asked, this is what I get:

y: command not found

Where am I messing up?

 

[Brickwizard]

Did you download the .Deb package?
on mint download .Deb package, find the file and right click, select open with Deb installer and it should do it all for you

 

[Baddc053]

Did you download the .Deb package?
on mint download .Deb package, find the file and right click, select open with Deb installer and it should do it all for you

I did the .deb
I too thought it should be a walk in the park (Must have been Central Park as it's wicked bad.

Did you get yours from brother.com or elsewhere?

This is where I started my nightmare:

Downloads | MFC-J4335DW | United States | Brother

support.brother.com

 

[Brickwizard]

Did you get yours from brother.com or elsewhere?

Cant remember either Brother UK or Brother industries Japan

 

[Baddc053]

Cant remember either Brother UK or Brother industries Japan

I got the driver from brother UK, it installed and all, still getting Processing - Waiting for printer to become available. And nothing shows in the Driver manager.

 

[Baddc053]

I got the driver from brother UK, it installed and all, still getting Processing - Waiting for printer to become available. And nothing shows in the Driver manager.

Okay, the new USB cable made no difference so I'm going to run this past everyone (I'm getting desperate)

I realize Linux has no equivalent of a cache, but how do I go about removing any trace of previous install attempts? I'm thinking that I've tried so many times that there are possibly remnants of each failed attempt. Does that sound logical? If not, any other straws I can grasp at? I think Brother support pretty much kicked me to the curb annoying them, they stopped answering my support tickets.
Thanks,
Larry