Perhaps calling the phone's manufacturer will prove as useful. Maybe try using a usb cable and connect it to your computer and see if you can access the files that way. OR> Join the Android or Apple iphone fourms and ask there. Android Central The best Android forum on the planet where you can get help, share tips, and discuss phones, Android OS, and more. forums.androidcentral.com iPhone - Apple Community Find answers with millions of other iPhone users in our vibrant community. Search discussions or ask a question about iPhone. discussions.apple.com
Maybe try using a usb cable and connect it to your computer and see if you can access the files that way.
OR> Join the Android or Apple iphone fourms and ask there.
Android Central
iPhone - Apple Community