XPS 9510 Screen turning black

Hey,

I've recently bought an xps 9510 to triple boot windows, Fedora 34 and Ubuntu 20.04, the small issue i'm facing is that the screen is randomly turning black. The PC is still working fine, audio is running and if I take a screenshot it properly shows my desktop etc. The only way to fix this is closing and re-opening the laptop.

I would appreciate it if someone could help me with debugging this issue, since I am unexperienced in everything Linux related and don't have any idea.

If i need to supply any additional info please tell me so

Thank you a lot

Welcome to the forums,
Dose it turn black when using windows or just Linux?

If it turns black In Windows click on start menu type in power then lick on "Edit Power Plan" when Edit Power Plan setting comes up click on "Change advanced power settings" then scroll down to PCI Express now expand that and you should see "Link State Power Management" click that and turn it off. Now Reboot

Did you buy the laptop new also does it happen when connected to an external monitor?

@brickwizard @Lord Boltar It happens only under both Linux distros, no problem on Windows.
@DexTheDog i bought it 1 month ago and didn't test it with an external monitor yet

not something I have come across, my only my first thought is graphics drivers but as it has an I series cpu that should not be a problem as they are well suported in the Kernel. my second thought is check the power setting for your Linux distributions [you will need to do them both]

@brickwizard okay, i'll do that, thanks!

and as for the gpu, this laptop comes with an RTX 3050 Ti Mobile as well

Ok having a quick nose around the net, there seems to have been several problems with the 3050-Ti graphics card
If you get a chance to open a terminal please run... inxi -G [inxispace-G]
and paste the results back here

ok so "inxi -G [inxispace-G]" results in following error:

i ran it again without the brackets and i got this:

well all i can tell you is the tiger-lake card is installed and it looks like the correct driver
the nouvea v drivers for the nvida has known problems, this is from the Mint forums [mint is based on Ubuntu] https://forums.linuxmint.com/viewtopic.php?t=355637

In Ubuntu open Software & Updates click on the additional drivers tab it will scan for correct NVIDIA driver there may be a few listed grab the latest proprietary version not the server version see if that fixes it on Ubuntu if it does - then you will need to install them on Fedora as well