Hi. This is my first post here. I'm not a complete hack, but far from advanced. I have done several successful installs until tonight.
I got a new Dell Inspiron 15 3000. It's a Dell 3502. Intel Pentium Silver N5030 CPU.
Immediately I put a USB drive in to boot up the computer that contains Linux Mint Tricia 19.3. I got into it no problem. I checked it out and everything worked fine. I went ahead and clicked to install Linux on the computer and wipe the other stuff out (that option) and the install seemed to go fine. I continued setting up my desktop the way I wanted it, downloaded a program I wanted, etc. etc. No issues. Everything was running fine. Until....
I decided to reboot the computer after doing all that and it won't boot up Linux Mint.
If I start the computer up it goes to a screen with the options of:
Linux Mint 19.3 Xfce
Advanced options for Linux Mint 19.3 Xfce
System setup
Then there is a timer at the bottom and it automatically goes to the first option when that expires.
It just shows the Dell logo on the screen and that's it.. It won't do anything else. It just freezes there.
I've turned it off and back on and looked in the "system setup" menu but I can't figure out what to change to hopefully make this work.
Any ideas? Please if you could keep it in simple language. I'm not advanced like some of you are. This is the first time I've had any issue. I just installed it on a similar computer about 4 or 5 months ago with no issues.
Thanks so much for your help!
Edit to add more info:
In the systems setup... I have this right now:
Advanced -
Intel Speedstep - enabled
Virtualization - enabled
USB emulation - enabled
USB Wake Support - enabled
SATA Operation - AHCI
Adapter warnings - enabled
Function key behavior - multimedia key
Intel software guard extensions - enabled
Security -
Absolute - enabled
Firmware TPM - enabled
PPI Bypass for Clear Command - disabled
UEFI Firmware Capsule Updates - enabled
WINDOWS SMM SECURITY MITIGATIONS - enabled
Secure boot - enabled (tried to disable and nothing seemed to change)
Secure boot mode - deployed mode
Expert Key Management
Custom Mode - disabled
>PK
>KEK
>db
>Reset all keys
> Delete all keys
Boot-
Boot List Option UEFI
I can click "file browser add boot option here"
and there is an option to go to Acpi(with a series of number and letters) then <EFI>
In EFI there is
<.>
<..>
<ubuntu> (contains: grubx64.efi, shimx64.efi, mmx64.efi, BOOTX64.CSV, grub.cfg)
<BOOT> (contains: BOOTX64.EFI, fbx64.efi)
Boot option priorities -
boot option 1 [ubuntu]
boot option 2 (onboard NIC (IPV4) (Disable)]
boot option 3 (onboard NIC (IPV6 (disable)]
***UPDATE:
I went under "Advanced options for Linux..." on that first screen that pops up when the computer is turned on.
When I chose: "Linux Mint 19.3 Xfce, with Linux 5.0.0-32-generic" It did boot up into Linux and work fine it seems.
If I choose the one on that list that replaces "32" with "72" it does not work.
Even after getting it to boot up, if I choose to "restart the computer" it goes out then goes back to the frozen Dell logo. So I have to hold the power button down til the computer goes off. Surely there is a way I can get this thing to auto boot where I want it.
Update:
I went under "Advanced options for Linux..." on that first screen that pops up when the computer is turned on.
When I chose: "Linux Mint 19.3 Xfce, with Linux 5.0.0-32-generic" It did boot up into Linux and work fine it seems.
If I choose the one that replaces "32" with "72" it does not work.
Even after getting it to boot up, if I choose to "restart the computer" it goes out then goes back to the frozen Dell logo. So I have to hold the power button down til the computer goes off. Surely there is a way I can get this thing to auto boot where I want it.
Thanks again for reading!
I got a new Dell Inspiron 15 3000. It's a Dell 3502. Intel Pentium Silver N5030 CPU.
Immediately I put a USB drive in to boot up the computer that contains Linux Mint Tricia 19.3. I got into it no problem. I checked it out and everything worked fine. I went ahead and clicked to install Linux on the computer and wipe the other stuff out (that option) and the install seemed to go fine. I continued setting up my desktop the way I wanted it, downloaded a program I wanted, etc. etc. No issues. Everything was running fine. Until....
I decided to reboot the computer after doing all that and it won't boot up Linux Mint.
If I start the computer up it goes to a screen with the options of:
Linux Mint 19.3 Xfce
Advanced options for Linux Mint 19.3 Xfce
System setup
Then there is a timer at the bottom and it automatically goes to the first option when that expires.
It just shows the Dell logo on the screen and that's it.. It won't do anything else. It just freezes there.
I've turned it off and back on and looked in the "system setup" menu but I can't figure out what to change to hopefully make this work.
Any ideas? Please if you could keep it in simple language. I'm not advanced like some of you are. This is the first time I've had any issue. I just installed it on a similar computer about 4 or 5 months ago with no issues.
Thanks so much for your help!
Edit to add more info:
In the systems setup... I have this right now:
Advanced -
Intel Speedstep - enabled
Virtualization - enabled
USB emulation - enabled
USB Wake Support - enabled
SATA Operation - AHCI
Adapter warnings - enabled
Function key behavior - multimedia key
Intel software guard extensions - enabled
Security -
Absolute - enabled
Firmware TPM - enabled
PPI Bypass for Clear Command - disabled
UEFI Firmware Capsule Updates - enabled
WINDOWS SMM SECURITY MITIGATIONS - enabled
Secure boot - enabled (tried to disable and nothing seemed to change)
Secure boot mode - deployed mode
Expert Key Management
Custom Mode - disabled
>PK
>KEK
>db
>Reset all keys
> Delete all keys
Boot-
Boot List Option UEFI
I can click "file browser add boot option here"
and there is an option to go to Acpi(with a series of number and letters) then <EFI>
In EFI there is
<.>
<..>
<ubuntu> (contains: grubx64.efi, shimx64.efi, mmx64.efi, BOOTX64.CSV, grub.cfg)
<BOOT> (contains: BOOTX64.EFI, fbx64.efi)
Boot option priorities -
boot option 1 [ubuntu]
boot option 2 (onboard NIC (IPV4) (Disable)]
boot option 3 (onboard NIC (IPV6 (disable)]
***UPDATE:
I went under "Advanced options for Linux..." on that first screen that pops up when the computer is turned on.
When I chose: "Linux Mint 19.3 Xfce, with Linux 5.0.0-32-generic" It did boot up into Linux and work fine it seems.
If I choose the one on that list that replaces "32" with "72" it does not work.
Even after getting it to boot up, if I choose to "restart the computer" it goes out then goes back to the frozen Dell logo. So I have to hold the power button down til the computer goes off. Surely there is a way I can get this thing to auto boot where I want it.
Update:
I went under "Advanced options for Linux..." on that first screen that pops up when the computer is turned on.
When I chose: "Linux Mint 19.3 Xfce, with Linux 5.0.0-32-generic" It did boot up into Linux and work fine it seems.
If I choose the one that replaces "32" with "72" it does not work.
Even after getting it to boot up, if I choose to "restart the computer" it goes out then goes back to the frozen Dell logo. So I have to hold the power button down til the computer goes off. Surely there is a way I can get this thing to auto boot where I want it.
Thanks again for reading!
Last edited: