Dual monitor problem

Discussion in 'Linux Audio / Video' started by Lain, Dec 18, 2013.

  1. Lain

    Lain New Member

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    Hello to all, as this is my first post in this forum. I am completely new to Linux and I decided to try the Netrunner distro. I'm having trouble getting my second monitor to work correctly. When I plug in the coord to my HDMI port, both screens, my laptop and Dell monitor, go messy and become unresponsive. I've looked at similar posts to try to resolve the issue, but with no luck. I've tried
    sudo apt-get install arandr
    Then went to system settings>randr> and tried to configure it, but nothing came to it.
    I'm not even sure how to configure this thing, because I can't plug it in without my screen becoming unresponsive and scratch.
    Hope someone can assist me, thanks.

    DevynCJohnson likes this.
  2. arochester

    arochester Super Moderator Staff Member

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    1) What EXACTLY is the make and model of your laptop?
    2) What distro are you using?
  3. Lain

    Lain New Member

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    I'm using Netrunner distro, it's built on Kubuntu>Ubuntu>Debian core. I've also read that it's very similar to Mint.
    My laptop is an HP Envy M-6 K010DX. I have a AMD A10-5745M APU AProccessor with AMD Radeon HD 8610G graphic card.
  4. GrumpyOldMan

    GrumpyOldMan Active Member

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    post the output of this command:

    xrandr --verbose
  5. Lain

    Lain New Member

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    netrunner@netrunner:~$ sudo xrandr --verbose
    Screen 0: minimum 320 x 200, current 1366 x 768, maximum 16384 x 16384
    eDP connected 1366x768+0+0 (0x56) normal (normal left inverted right x axis y axis) 344mm x 194mm
    Identifier: 0x53
    Timestamp: 28168
    Subpixel: horizontal rgb
    Gamma: 1.0:1.0:1.0
    Brightness: 1.0
    Clones:
    CRTC: 0
    CRTCs: 0 1 2 3
    Transform: 1.000000 0.000000 0.000000
    0.000000 1.000000 0.000000
    0.000000 0.000000 1.000000
    filter:
    EDID:
    00ffffffffffff004c83514400000000
    00160104902213780a8135945b578f29
    1e505400000001010101010101010101
    010101010101ce1d56f0500018304030
    250058c210000019d81356f050001830
    4030250058c210000019000000000000
    00000000000000000000000000000002
    000c4cff0a3c641415236400000000c5
    scaling mode: Full
    supported: None Full Center Full aspect
    1366x768 (0x56) 76.3MHz -HSync -VSync *current +preferred
    h: width 1366 start 1430 end 1478 total 1606 skew 0 clock 47.5KHz
    v: height 768 start 770 end 775 total 792 clock 60.0Hz
    1366x768 (0x57) 50.8MHz -HSync -VSync
    h: width 1366 start 1430 end 1478 total 1606 skew 0 clock 31.6KHz
    v: height 768 start 770 end 775 total 792 clock 39.9Hz
    1280x720 (0x58) 74.5MHz -HSync +VSync
    h: width 1280 start 1344 end 1472 total 1664 skew 0 clock 44.8KHz
    v: height 720 start 723 end 728 total 748 clock 59.9Hz
    1152x768 (0x59) 71.8MHz -HSync +VSync
    h: width 1152 start 1216 end 1328 total 1504 skew 0 clock 47.7KHz
    v: height 768 start 771 end 781 total 798 clock 59.8Hz
    1024x768 (0x5a) 63.5MHz -HSync +VSync
    h: width 1024 start 1072 end 1176 total 1328 skew 0 clock 47.8KHz
    v: height 768 start 771 end 775 total 798 clock 59.9Hz
    800x600 (0x5b) 38.2MHz -HSync +VSync
    h: width 800 start 832 end 912 total 1024 skew 0 clock 37.4KHz
    v: height 600 start 603 end 607 total 624 clock 59.9Hz
    848x480 (0x5c) 31.5MHz -HSync +VSync
    h: width 848 start 872 end 952 total 1056 skew 0 clock 29.8KHz
    v: height 480 start 483 end 493 total 500 clock 59.7Hz
    720x480 (0x5d) 26.8MHz -HSync +VSync
    h: width 720 start 744 end 808 total 896 skew 0 clock 29.9KHz
    v: height 480 start 483 end 493 total 500 clock 59.7Hz
    640x480 (0x5e) 23.8MHz -HSync +VSync
    h: width 640 start 664 end 720 total 800 skew 0 clock 29.7KHz
    v: height 480 start 483 end 487 total 500 clock 59.4Hz
    HDMI-0 disconnected (normal left inverted right x axis y axis)
    Identifier: 0x54
    Timestamp: 28168
    Subpixel: horizontal rgb
    Clones:
    CRTCs: 0 1 2 3
    Transform: 1.000000 0.000000 0.000000
    0.000000 1.000000 0.000000
    0.000000 0.000000 1.000000
    filter:
    underscan vborder: 0 (0x00000000) range: (0,128)
    underscan hborder: 0 (0x00000000) range: (0,128)
    underscan: off
    supported: off on auto
    coherent: 1 (0x00000001) range: (0,1)
    netrunner@netrunner:~$
  6. GrumpyOldMan

    GrumpyOldMan Active Member

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    So, that's with the HDMI output not being used, right? When you say messy and unresponsive, what do you mean exactly?

    Also, can you get me the same output, but with the HDMI monitor connected?
  7. Lain

    Lain New Member

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    Yes, it's with HDMI output not in use. By messy, I mean the screen becomes scratching, and stretched out, and sometimes it goes black. I'm unable to see my mouse cursor or do anything to the desktop, I have to force restart my laptop.
    Sorry, I can't even give you the command output with HDMI plugged in, because each time I plug it in, the occurrence of what I explained above happens...
    Also, when I try rebooting my laptop with the HDMI in, after choosing Ubuntu(I decided to switch over to Ubuntu 13) the screen goes to the logo, then goes black. This also happened with Netrunner, before I switched.
    Last edited: Dec 19, 2013
  8. GrumpyOldMan

    GrumpyOldMan Active Member

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    Have you tried this with other HDMI devices? If so, what effect?
    Does the monitor have other interfaces, and if so, what is the effect when you use them?
  9. timemart

    timemart New Member

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    when I try rebooting my laptop with the HDMI in, after choosing Ubuntu(I decided to switch over to Ubuntu 13) the screen goes to the logo, then goes black. This also happened with Netrunner, before I switched
  10. Lain

    Lain New Member

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    Sorry for the late reply. It seems all hell has broke loose. I decided to download fglrx and after downloading I restarted the laptop. Inciden I ignored ittally, what I downloaoded was wrong, I believe I need to do manual configurations because my graphics card does not seem to be supported.
    Here is the issue, after restarting the laptop and loggging in I kept getting thrown into a black screen. Ok, so then I tried rebooting using another distro(so I can search up some solutions on the web), which worked fine. Being dumb, I tried to install the distro to replace Ubuntu, in order to reinstall all over again, but an error came up about there already being dev-sda1 or something of the sort.
  11. Lain

    Lain New Member

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    I ignored it once, then instantly cancelled the installation. I then restarted my laptop again and I get dropped off to my GNU Grub command line. I try booting it from there but I get a vsf error. I try booting ubuntu and another distro from usb but I only get a black screen, yet I hear the laptop and I assume it's working. Another curious note, I checked my BIOS info and saw that I have 6GB in total memory.
    I'm currently searching through my files with grub to find the fglrx I downloaded.
    As for what I have stated above, I've recently solved the problem. I was able to boot Ubuntu from my USB by enabling Legacy in BIOS. The only question I have left is, after I try to install Ubuntu, when restarting, the installation doesn't finish. Am I supposed to take out the USB before the GNU options show? Although I don't see an opportunity for me to do it without possibly screwing things up again. Also, this may be a dumb question, and the purpose for the dumb question may be based on ignorance, but is it possible to create another live USB with another distro, even though I don't have Ubuntu installed. I have real issue with Ubuntu, it's kind of like giving a toddler alcohol and through that bad experience, when he/she grows up they become wary of it.
    Brandon (Not sure if this would be considered closed, or solved, I am unsure of how the forum operates, so if I do something that is not appropiate, please inform me)
    Brandon
    Last edited: Dec 22, 2013
  12. Lain

    Lain New Member

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    Problem solved. I have Ubuntu 13.04 up and running. Though my dual monitors aren't working, I want to figure it out myself. Thanks for the help people.

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