The Luxury of Ignorance: An Open-Source Horror Story, Feb 27, 2004

I've just gone through the experience of trying to configure CUPS, the Common Unix Printing System. It has proved a textbook lesson in why nontechnical people run screaming from Unix. This is all the more frustrating because the developers of CUPS have obviously tried hard to produce an accessible system — but the best intentions and effort have led to a system which despite its superficial pseudo-friendliness is so undiscoverable that it might as well have been written in ancient Sanskrit.