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It has been over a year since UTI Bank set up its call center that handles over 7,000 calls per day. The bank was looking for a robust platform that could guarantee it "high availability of services and uninterrupted call traffic". It had options but finally decided on Linux for its core business applications.
"Today, we are really happy with Linux that has delivered 99.99 per cent uptime so far," says Pritesh Thaker, AVP, IT, UTI Bank. The bank, in fact, is now planning to base its credit card-based system on Linux too.
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