Here's how it works. A company which has a monopoly has no incentive to improve; in fact, it has no reason even to maintain the quality of its products. Where else are you going to go? (As to Linux, consider the salesman's pitch, "Yeah, there's this other little thing that some guy in Sweden or somewhere did as part of a term paper, but you and I understand each other, don't we? We're both in business.")

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