Application: Advanced Call Center Database Systems Corp. provides a complete suite of advanced call center software. In addition, DSC has developed a call center phone system that is capable of both inbound and outbound operations. Call Center software includes TELEMATION, a complete CRM software application and development toolkit. Customers can modify and enhance their own unique version of our contact center software with no programming required. The PACER call center phone system is a complete turnkey system that processes inbound phone calls using our award winning ACD (automatic call distribution) and IVR (interactive voice response) software. Voice recording is available as an option. PACER also performs outbound contact center functions including autodialer features as well as predictive dialer operations. DSC also provides a comprehensive set of CTI software (computer telephony integration) that allows developers to utilize the features of our phone system from within their own PC and web based applications. Besides supporting local contact center agents, DSC products fully support the concept of remote agents, or telemarketing work from home. Applications typically would include Contact Management, Help Desk, Customer Service, Fund Raising, and Catalog Sales to name only a few. The package also fits both B2B and B2C requirements. Database Systems Corp. Customer Relationship Management software has the power and flexibility to manage virtually any phone operation no matter how large or small. And when installed with DSC's PACER call center phone system, or integrated with a customer's automated phone system, our call center software significantly improves the productivity of call center agents. CRM solutions also provide the ability for agents to work remotely via the internet just as they work at the local call center.   Homepage http://www.databasesystemscorp.com/psccfuture.htm Download http://www.databasesystemscorp.com/demonstrations.htm Alt Download http://www.databasesystemscorp.com/contactdatabasesystemscorp.htm Author Not Shown <pgaz_AT_yahoo_DOT_C.O.M> Version 12 Licence proprietary Price 9999.99 Source No Environment Console Status Stable We are currently updating this section of the site. Change submissions are temporarily disabled. Click Here to go back to the index
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